Job Title - GCC Advisory Manager

Location: Gurgaon, Mumbai, Bangalore, Pune, Hyderabad, Chennai, Kolkata

Must have skills: GCC / GBS Strategy, Functional Operating Model Design, Shared Services Design, Sourcing & Location Strategy, Business Case Formulation, Functional Transformation such as Finance Process Transformation (O2C / P2P / R2R / FP&A)

Good to have skills: Multi-function GBS, Transition & Migration Management, Service Management & SLA Design, Agentic AI in functions, Data Visualization Tools

Educational Qualification: MBA from Tier-1 Institute or CA / CPA

Job Summary:

- Manage defined workstreams within GBS / GCC and operating model transformation engagements, taking responsibility for structuring the approach, shaping the analysis, and delivering high-quality outputs within agreed timelines

- Own and lead projects - guiding team, reviewing outputs, and ensuring coherence across deliverables at the workstream level

- Manage client presentations, workshop materials, and proposal sections independently, contributing actively to client discussions and working sessions

- Develop business cases, cost analyses, value realization frameworks, and supporting models for GBS / SSC setup and transformation assignments

- Apply a process and operating-model perspective across GBS design, governance, KPI and maturity frameworks, and emerging areas such as Gen AI-enabled processes

- Lead business development efforts through research, pitch preparation, and proposal development

- Excel as a long-term trusted advisor and partner by providing thought leadership and profound knowledge of market trends

Roles & Responsibilities:

- GBS / GCC Strategy and Setup: Lead analysis of operating model options (centralized, federated, hybrid) and build-operate setup models, location and sourcing strategy, GBS guiding principles, and process taxonomy (L0-L5) design for new and scaling shared services

- Operating Model Design: Design integrated operating models for GBS / GCC setups, including organizational structure options, service delivery models, and transition, knowledge-transfer, and stabilization planning considerations independently

- Operating Model: Manage the design, documentation, and continuous improvement of the Operating Model by analyzing processes, roles, governance, and performance metrics to enable efficient service delivery

- Cost Analysis and Value Realization: Lead analysis and detailed cost model development covering setup costs, run-rate costs, and total cost of ownership for GBS and transformation scenarios; build value realization frameworks that track benefit and savings delivery against investment over time, incorporating productivity, quality, and strategic value levers

- Org Design and Sizing: Design organization structures for the GBS / SSC and retained teams - roles, spans and layers, reporting lines, and FTE sizing methodologies

- SSC Location Strategy: Lead location assessment and selection studies across cost, talent availability, risk, and scalability dimensions to recommend best-fit delivery locations for shared services

- KPI and Performance Frameworks: Design KPI and SLA frameworks for GBS performance management, covering operational, financial, service, and experience metrics; develop dashboards and reporting cadences aligned to governance structures

- Capability Maturity Assessment: Conduct structured maturity assessments across functions and processes against leading-practice benchmarks; translate findings into prioritized improvement roadmaps with clear ownership and timelines

- Governance, RACI and Interaction Model Design: Design governance frameworks (councils, decision rights, escalation paths), RACI matrices, and interaction models defining roles and collaboration patterns between the GBS, retained organization, business units, and third-party providers

- Operating Model Design: Design integrated operating models for GBS / GCC setups, including organizational structure options, service delivery models, and transition, knowledge-transfer, and stabilization planning considerations

- Gen AI in Functions: Contribute to assessments and recommendations on Gen AI and intelligent automation use cases across functional processes - such as AP invoice processing, reconciliations, close acceleration, and management reporting

Professional & Technical Skills:

- Total experience in GBS consulting, operating model, functional transformation, or advisory, or in-house shared services; experience at a top-tier or Big 4 firm preferred

- Experience leading workstreams in GBS / GCC design, functional operating model, or shared services engagements

- Working knowledge of at least 2-3 of the following: GBS / GCC / SSC setup, operating model design, sourcing & location strategy, org design & sizing, process maturity assessment, governance & interaction model design

- Ability to build and interpret cost models, TCO analyses, and value realization frameworks and GBS transformation contexts

- Experience designing KPI and SLA frameworks and performance measurement structures; ability to translate strategic objectives into measurable operational metrics

- Familiarity with maturity assessment approaches - capability, process, or operating-model maturity - and ability to develop actionable improvement roadmaps from findings

- Familiarity with core functional processes and process taxonomy frameworks such as the L0-L5 process hierarchy

- Understanding of ERP and digital technologies (e.g. SAP S/4HANA, Oracle) and automation tools such as RPA and process mining

- Awareness of Gen AI adoption in one or more functions including intelligent automation use cases and their implications for GBS process and workforce design

- Strong proficiency in Excel and PowerPoint; exposure to data visualization tools (Power BI, Tableau); strong structured communication and presentation skills