Admin Head

Job Purpose

Partner and deliver superior Facilities & Administration services to all segments of internal customers, by consistently enhancing value and providing solutions that meet and exceed expectations of all stakeholders on quality, time and cost.

AGM - Facility Management Services

Key Responsibilities:

1. Strategic & Process Management

- Improve and standardize employee facilities, accommodation, transportation, canteen, meeting rooms, concierge, asset & lease management.

- Prepare annual FM plans, SOPs, audits, CSAT surveys, and drive digital initiatives.

- Implement waste management and 5S across all facilities.

2. Stakeholder & Risk Management

- Lead regular FMS reviews and manage ad-hoc projects.

- Ensure safety & security of people, buildings, and equipment.

- Drive emergency response, disaster management, and business continuity plans.

- Foster a culture of safety, improvement, and team development.

3. Compliance

- Ensure adherence to all statutory and regulatory requirements.

- Monitor health & safety standards through inspections and corrective actions.

4. Facilities & Office/Estate Management

- Oversee housekeeping, pest control, pantry, office assistance, and guest house operations.

- Maintain workplace cleanliness and comfort.

- Optimize space and workplace planning.

5. Repairs & Maintenance

- Manage repair works and ensure 100% uptime of critical systems.

- Oversee access control, fire & safety, CCTV, PA systems, etc.

6. Employee Services

- Manage telecom services (data cards, mobile, telephone).

- Run crche services, courier management, printing & stationery supply.

- Oversee transport operations (cabs, shuttle services) and office moves.

7. Hospitality & Events

- Oversee guest house operations and maintenance.

- Manage front office, visitor management, meeting rooms.

- Handle cafeteria & pantry services.

- Plan and execute annual events, conferences, board meetings, and senior management movements.

8. Financial & Contract Management

- Prepare budgets, AOPs, control expenses, and provide MIS reports.

- Lead VFM (value for money) and frugality initiatives.

- Manage contracts, vendor performance, lease administration, and vendor payments.