1. Improve Service Delivery i. Develop Product/Work/Customer segmentation and target operating model to help improve service delivery (TAT, Quality, Risk, C-Sat) to the customers and minimize under/over servicing ii. Map the service delivery operations (end to end) and identify opportunities to improve flow (remove bottlenecks) in service delivery and eliminate internal operational waste iii. Minimize process complexity and variation, standardize process steps 2. Process Efficiency and Automation i. Assess existing business processes to determine automation potential, recommend specific changes to the business activities to help increase "automation readiness" ii. Determine operational capacity requirements. Recommend solutions to improve utilization and productivity that will help deliver efficiency 3. Embedding Business Excellence Culture i. Ensure that ABHI Business Excellence methodology, tools, and thinking are embedded into the operations and applied accurately and consistently ii. Constructively challenge the organization to improve capability and performance constantly 4. Risk Mitigation and Governance i. Conduct process reviews to control processing errors, transaction outliers ii. Identify implementation risk to adoption and develop risk mitigation strategies to optimize the success of OpEx deployments iii. Publish process review reports to stakeholders iv. Track implementation of process controls

Thane

Mumbai

Aditya Birla Health Insurance - SCM/AVP - Process Excellence 

Job Description for Aditya Birla Health Insurance - SCM/AVP - Process Excellence  in Aditya Birla Capital Limited in  Thane Mumbai for (6-12) years of experience. Apply Now!