Job Description:

To lead and operationalize key growth levers across the Pantaloons store network by driving successful New Store Openings, scaling Omni Channel operations, enhancing in-store digital adoption, optimizing inventory processes, and accelerating venue channel sales ensuring seamless execution, sustained performance, and customer-centric innovations across all formats.

This role plays a pivotal part in scaling Pantaloons retail footprint and enhancing customer service through seamless store and Omni Channel operations. It involves leading the end-to-end readiness and performance of New Store Openings (NSOs), managing inventory health across the store network, and driving fulfillment efficiency across PT.com and marketplace platforms.

The role also oversees the operational execution and driving revenue via venue sales. With a rapidly expanding national presence, the incumbent must ensure alignment across functions like Projects, SCM, Planning, and Zonal Operations, while continuously improving speed, accuracy, and cost-efficiency across store and Omni fulfillment ecosystems.

Job Challenges:

- 1. Able to successfully proceed in an ever growing ambiguous and uncertain market scenario.

- 2. Need for speed in the market place/ ability to take quick decisions.

- 3. With the entry of big foreign players, the Indian organized retail market has become more competitive in terms of implementing newer business models on the operational format, and pricing, and in terms of efficiency.

- 4. Loss prevention strategies and programs to be promoted for preventing shrinkage increased employee satisfaction reduces employee theft, higher customer service results in less shoplifting.

- 5. For tracking and integrating the vast and valuable information from stores have systems to collect and analyze, distribute data.

- 6. There's a high rate of staff turnover in the retail industry, which means new employees coming.

1. PRINCIPAL ACCOUNTABILITIES:

ACCOUNTABILITY SUPPORTING ACTIONS:

New Store Opening:

1. Drive the NSO launch and readiness as per the budgeted plan.

2. Drive SFD gain in coordination with RBD/Projects team.

3. Curate 90-day sustenance plan for all NSOs to drive performance.

4. Conduct audits for all NSOs to identify gaps and support areas.

5. NSO Performance and readiness monitoring Weekly dashboards.

Drive Omni Channel operations:

1. Drive Omni Channel Expansion through increase in serviceable nodes for PT.com and marketplaces (Myntra, Tata Cliq, Flipkart, Ajio etc.).

2. Drive On time- Fulfillment as per agreed KPIs for the Omni Channel operations.

3. Create Processes & infrastructure for smooth Omni operations at Stores.

4. Drive same day fulfilment and hyperlocal delivery.

Drive Omni adoption in stores:

1. Launch Pantaloons App features in-store (as per the product roadmap).

2. Drive omni adoption in store by building robust processes and people capability.

3. Drive pantaloons app download targets and revenue via store network.

Inventory Management:

1. Strategic planning of reverse logistics for store network PAN India.

2. Improve stock efficiency at Stores by driving faster Inward & Outward TATs.

3. Define interventions to ensure optimal inventory level in stores.

4. Reduce Opex towards NSM by creating systems, auto replenishments, in transit loss etc.

5. Drive compliance of Inventory related processes to achieve Stock accuracy.

6. Capture In store digital needs and create solutions with IT to serve the internal & external customers.

PopShop Channel Sales:

1. Drive the PopShop channel sales plan with the zonal teams.

2. Plan and monitor the inventory requirement and logistics for all venue sales.