- Performing detailed study / assessment of business operations (end to end - customer, vendor, people, process, technology) and determining areas for change and improvement - Developing a roadmap to deliver improvement as per the business plan - Developing solutions to implement change and improvement in business operations - Developing reporting to track the impact (savings) of the change and transformation - Working closely with business operations leaders to embed Business Excellence (frameworks, tools, practices etc.) across the business to help improve service delivery, reduce cost, improve NPS and enhance capability - Designing and re-engineering business processes - Driving process controls around errors and outliers to improve quality - Develop Product/Work/Customer segmentation and target operating model to help improve service delivery (TAT, Quality, Risk, NPS) to the customers and minimize under/over servicing - Map the service delivery operations (end to end) and identify opportunities to improve flow (remove bottlenecks) in service delivery and eliminate internal operational waste - Minimize process complexity and variation, standardize process steps - Assess existing business processes to determine automation potential, recommend specific changes to the business activities to help increase "automation readiness" - Determine operational capacity requirement. Recommend solutions to improve utilization and productivity that will help deliver efficiency - Ensure that ABHI Business Excellence methodology, tools and thinking are embedded into the operations and applied accurately and consistently - Constructively challenge the organization to constantly improve capability and performance - Conduct process reviews to control processing errors, transaction outliers - Identify implementation risk to adoption and develop risk mitigation strategies to optimize the success of OpEx deployments - Publish process review reports to stakeholders - Track implementation of process controls

Thane

Mumbai

Aditya Birla Capital - Senior Chief Manager - Business Excellence 

Job Description for Aditya Birla Capital - Senior Chief Manager - Business Excellence  in Aditya Birla Capital in  Thane Mumbai for (10-12) years of experience. Apply Now!