Acuity Knowledge Partners - Delivery Manager - KYC/AML/Fraud

Description:

Job Purpose:

- The candidate will be responsible for overseeing the multiple engagements within Financial Crimes Compliance (related to KYC-AML-Fraud).

- The person is expected to focus on building and managing FCC vertical, focusing on i) Technology initiatives (strategize and implement), especially in areas of AI/ML within FCC domain, ii) client management, ii) sales pitches, iii) recruitment, iv) training.

- This individual will play a key role in aligning FCC vertical strategies with organizational goals.

Key Responsibilities:

- Engagement and Client management.

- Transition of new FCC engagement.

- Building robust quality control measures, standard operating procedures, management reporting.

- Drive customer satisfaction.

- Strategy & transformation.

- Help in implementing the strategic vision for our Financial Crimes Compliance services.

- Identifying market trends, developing go-to-market strategies, and support business development efforts to win new engagements.

- Lead and mentor a team of compliance professionals.

- Technology initiatives.

- Identify AI/ML and other technology use cases, in alignment with current market trends.

- Work with IT teams to define requirements, perform testing.

- Identify third party data and technology solutions to build an FCC managed services eco-system.

- Staffing and Training.

- Manage talent identification and retention.

- Prepare and impart training programmes across the FCC domain.

- Sales support.

- Identify target segments.

- Collaborate with sales team in client pitches and proposals.

- Strategize the sales solution based on client requirements.

- Management reporting.

Key Competencies:

Education & Experience:

- Bachelors or masters degree with FCC certifications (ACAMS, ACFCS).

- 15+ years of experience in the outsourcing industry, having worked with leading financial institutions.

- Domain expert across the FCC life cycle (KYC Due Diligence, AML Transaction Monitoring and Fraud Monitoring).

- Experience in setting up client engagements, leading transitions, delivery management etc.

- Experience in sales pitch, proposal building, solutioning etc.

- Proven track record on client management and technology initiatives.

Soft Skills:

- Strong leadership and stakeholder management skills.

- Ability to analyse business requirements.

- Excellent problem-solving, troubleshooting, and project management skills.

- Strong communication and training skills to support non-technical users.

- Ability to manage multiple projects simultaneously and work in a fast-paced environment.