Health insurance

Free meal

Cafeteria

Job/Soft skill training

Office gym

Professional degree assistance

Office cab/shuttle

Child care facility

Course reimbursements

Annual health checkup

Annual leaves

Rewards & recognition

Paternity leaves

Joining bonus

Car lease

Recreational activities

Mobile bill reimbursements

Mental health wellbeing

Career break/Sabbatical

Joining goodies

Life insurance

Maternity leaves

Performance bonus

Gifts on festivals

ACKO Reviews by Employees

Assistant Manager

Claims Specialist

Quality Analyst

Senior Associate

Customer Service Executive

Senior Manager

Team Lead

Software Developer

Senior Associate 2

Policy Advisor

Senior Product Manager

Deputy General Manager

Specialist

Senior Software Engineer

Software Engineer

Software Development Engineer II

Senior Sdet Engineer

Team Manager

Manager

Customer Service Associate

Product Manager

Associate Director

Devops Engineer

Director

Data Analyst

Lead - Operations Responsibilities: - Design, implement, and continuously refine key operational processes for the post-payment journeys of Life D2C insurance products. - Drive operational efficiency by defining and maintaining SOPs, implementing best-in-class processes and continuously refine them to meet the business needs. - Manage vendor relationships end-to-end, from identification and onboarding to performance monitoring, ensuring alignment with business goals. - Collaborate closely with finance teams to ensure accurate reconciliation processes, enabling seamless financial tracking and reporting. - Coordinate cross-functionally with product and analytics teams to lead solution workshops for new product features, collate supporting data, define GTM strategies, complete UAT, and train advisors for smooth implementation. - Define processes, tightly manage execution timelines, and optimise the post-payment journey by capturing team feedback and evaluating performance. - Monitor and drive key initiatives to enhance NPS of the customers across journeys - Prepare and present weekly/monthly reports to senior management, offering insights into operational performance, vendor management, and key initiatives - Bachelor's or Master's degree from Tier 1 institutions, preferably with a specialisation in Operations or Finance - 3+ years of experience in operations, preferably within the insurance or financial services sectors. - Proven track record of working with external vendors and experience working with cross-functional teams - Experience working with product team to build new products/features - Strong problem-solving skills with a proactive, action-oriented mindset. - Excellent verbal and written communication skills, with strong interpersonal abilities - Proficient in Excel and knowledgeable about digital and business processes - Experience working with pre-policy medical checkup vendors is a plus.

Bangalore

Acko General Insurance - Lead - Operations 

Job Description for Acko General Insurance - Lead - Operations  in ACKO GENERAL INSURANCE LIMITED in  Bangalore for (3-6) years of experience. Apply Now!

Acko General Insurance - Lead - Operations  | iimjobs.com