Key Responsibilities:
- Assure that clients' cash collections, adjustments and accounts receivable balances are accurate and meet client benchmarks and expectations.
- Review monthly reports, analyze outcomes, identify trends, and ensure timely and proactive communication to clients.
- Delivers timely required reports to the top management; initiates and communicates the resolution of issues, such as payer denial trends, collections accounts, inaccurate or incorrect charges, vendor input and implementation.
- Track clients' AR productivity (charge, payments, collections, adjustments) on a daily, weekly and/or monthly basis; as needed to ensure the client and company expectations are met.
- Professionally interact with clients and patients to resolve questions and concerns;
- Provide training and mentoring to staff; ensure standard operating procedures (SOP) are followed and improvements occur.
- Stay current with company's policies and procedures regarding AR activity such as, reviewing month end reports to guarantee the AR is below agreed levels over 90 days, identifying trends.
- Analyze reports to determine when, how and why decrease in clients' AR; includes denials, unbilled, credit issues; holds; communicate with client and staff to resolve
- Review work performed by outside vendors for accuracy and production.
- Analyze and address staff performance, conduct and other problems in a timely and professional manner; offering counselling, correction and discipline as appropriate
- Maintain standardized operational workflows to ensure efficiencies, quality outcomes and maximized revenue.
- Effectively use developed dashboard reporting to maintain and use to demonstrate performance.
- Perform period reviews to mentor and give constructive feedback to improve performance
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