Industry & Sector: Business Process Outsourcing (BPO) in Financial Services specialising in US consumer debt collection, recovery operations, and program transition management.

We support US-based clients with collection operations, compliance, and client-facing transition projects.

Position: Account Manager US Debt Collections & Transition Management (On-site, India).

Role & Responsibilities:

- Lead delivery for assigned US debt collection portfolios, driving recovery targets, SLA adherence, and day-to-day operational excellence.

- Manage end-to-end client transitions: plan cutovers, coordinate data migration and knowledge transfer, execute go-live activities, and stabilise post-transition operations.

- Coach and supervise collections teamsset performance goals, implement negotiation strategies, and run targeted quality and training interventions.

- Ensure full regulatory and quality compliance (FDCPA/TCPA), handle escalations and dispute resolution, and maintain audit-ready documentation.

- Own client relationships and communication: deliver regular reporting, actionable insights, and continuous improvement roadmaps to stakeholders.

- Optimize tools and processes using CRM and dialer analytics to improve recovery rates, reduce rollbacks, and increase operational efficiency.

Skills & Qualifications:

Must-Have:

- US debt collections.

- Fair Debt Collection Practices Act (FDCPA).

- Telephone Consumer Protection Act (TCPA).

- Skip tracing.

- Negotiation.

- Predictive dialer systems.

- Salesforce.

- Collections reporting.

Preferred:

- Five9.
- Avaya.
- Portfolio transition management.

Qualifications & Candidate Profile:

- Proven experience managing US consumer debt collection accounts with responsibility for performance and client reporting.

- Hands-on experience leading portfolio transitions or operational migrations between vendors or programs.

- Strong verbal and written English suitable for US client engagement; comfort with escalation handling and stakeholder management.

- Available to work on-site in India and able to align with US time zones and client schedules as required.

Benefits & Culture Highlights:

- Exposure to US financial services clients, complex portfolio work, and end-to-end transition projectsaccelerated learning and career growth.

- Structured compliance and tools training with measurable performance incentives.

- Collaborative, metrics-driven culture focused on continuous improvement and client satisfaction.

This role is ideal for a results-driven collections professional who combines operational discipline, regulatory knowledge, and client-transition experience to run and scale US debt recovery programs effectively.

Skills: skip tracing,financial services,debt collection,transition management,five9,continuous improvement,negotiation,consumer debt,avaya,salesforce.