The Account Manager - FNCB will be responsible for managing and expanding key enterprise and non-banking financial client accounts.

This role requires a strong blend of client relationship management, solution-based selling, strategic planning, and operational oversight.

The ideal candidate brings 10-12 years of experience managing high-value corporate accounts, ensuring service excellence, and driving revenue growth.

Key Responsibilities:

Client Relationship & Account Ownership:

- Serve as the primary point of contact for assigned key accounts within the Financial, Non-Banking, and Corporate Business segment.

- Build and maintain long-term strategic relationships with CXOs, senior stakeholders, and decision-makers.

- Understand client business objectives, challenges, and future roadmap to deliver tailored solutions.

Account Growth & Revenue Management:

- Develop and execute account strategies to achieve revenue targets, retention goals, and account expansion.

- Identify upselling, cross-selling, and renewal opportunities across assigned clients.

- Manage commercial discussions, pricing proposals, and contract negotiations to maximize account profitability.

Service Delivery & Operational Excellence:

- Coordinate with internal teams (Product, Operations, Finance, Support) to ensure seamless service delivery.

- Monitor account performance, SLA adherence, and resolution of escalations within defined timelines.

- Conduct quarterly business reviews (QBRs) to evaluate performance and discuss future opportunities.

Strategic Advisory & Client Insights:

- Provide clients with insights, market intelligence, and best practices relevant to their business segment.

- Advise clients on product enhancements, adoption strategies, and process improvements.

- Act as a trusted advisor, ensuring alignment between client goals and organizational offerings.

Reporting & Documentation:

- Maintain account plans, sales pipeline, and CRM updates with complete accuracy.

- Prepare regular reports on account status, revenue forecasts, risk assessment, and engagement health.

- Document client requirements and ensure cross-functional teams address them effectively.

Collaboration & Stakeholder Management:

- Partner with Sales, Marketing, and Product teams to develop customized solutions for clients.

- Coordinate with leadership on strategic initiatives, large renewals, and key account interventions.

- Represent the company in client meetings, industry conferences, and networking events.

Experience

- 10-12 years of experience in Account Management, Client Engagement, or Key Account Handling in BFSI, NBFC, Corporate Solutions, or related industries.

- Proven track record of managing large enterprise accounts and meeting revenue/renewal targets.

- Experience with financial products, corporate solutions, or non-banking financial services is strongly preferred.

Skills & Competencies:

- Strong relationship-building and stakeholder management abilities.

- Excellent communication, negotiation, and presentation skills.

- High commercial awareness with ability to design and drive account strategies.

- Analytical mindset with the ability to interpret data and generate insights.

- Proactive, solution-oriented, and capable of managing complex client environments.

- Proficiency in CRM tools and MS Office Suite