Account Manager

Description:

Job Title: Account Manager.

Location: Noida (WFO).

Employment Type: Full Time.

Experience: 12-18 years.

Position Summary:

At Polestar, client relationships are our top priority.

Were looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact.

The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service.

Strategic Responsibilities:

- Own the client relationship and lead it for the assigned Key Accounts with a strong understanding of their business priorities.

- Build account plan to list the business objectives of each client and identify solutions that can help them achieve these objectives.

- Understand business and organization structure of the customers and foster relationships across various levels (CxOs, HR, Finance, Delivery Team etc.) to identify opportunities for incremental Analytics Solution sales.

- Acting as the main point of contact between key clients and internal teams and meeting established deadlines for the fulfillment of each client's long-term goals.

- Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.

- Turning client feedback into actionable strategies to drive new business and address competitive risks.

- Influencing client decisions and advocating for clients' needs to negotiate win-win solutions deals.

- Facilitate client advisory/ voice of customer.

- To enable delivery teams with accurate feedbacks for driving effective processes and conversions.

- Use data and tools strategically to identify areas of opportunities within the allocated portfolios.

- Sharing regular updates internally through various forums on progress with the accounts.

- Run knowledge sharing sessions to conquer the client in a collaboration with various relevant individuals.

- Work closely with office and India leadership to drive the Customer Partnership agenda.

- Identify effective tactics of customer engagement in collaboration with marketing.

- Perform market research and opportunity assessments on new concepts and ideas.

Required Experience:

- 5+ years of experience in Business Development & Account Management for large complex enterprise accounts in the B2B domain required.

- Selfdriven, organized, and pro-active.

- Entrepreneurial and commercially focused.

- Strong impact and influencing, negotiation skills.

- Strong relationship, communication, presentation, and marketing skills.

- Work well in a small team leveraging colleagues' skills.

- Ability to thrive as an individual contributor role.

Soft Skills:

- You have the interpersonal skills to develop & sustain meaningful relationships.

- Strong Collaboration and Networking skills.