Account Director - Client Servicing - Digital Marketing Agency

Department: Client Servicing.

Location: Gurugram.

About The Marcom Avenue.

- The Marcom Avenue is a full-service integrated marketing agency that thrives on driving innovative storytelling, strategic brand positioning, and digital-first impact.

- Our work lives where culture meets creativity - and we're looking for an Account Director who doesn't just manage clients but inspires teams and shapes brands with a creative and social-first mindset.

Role Summary:

- As an Account Director, you will lead multiple brand mandates with a strong focus on creativity, digital strategy, and social relevance.

- You'll be the strategic partner clients count on and the spark that lights up cross-functional teams.

- This is a key leadership position for someone who can think like a marketer and feel like a creator.

Key Responsibilities:

- Own and lead strategic planning and execution across key client accounts.

- Drive social-first, creatively compelling campaigns that deliver tangible brand impact.

- Serve as the primary point of contact for CXOs and senior client stakeholders.

- Collaborate with creative, content, performance, and media teams to deliver integrated solutions.

- Translate briefs into breakthrough ideas and ensure their seamless execution.

- Stay plugged into cultural, social, and digital trends to guide storytelling and platform relevance.

- Conduct quarterly business reviews, manage performance metrics, and report ROI to clients.

- Identify growth opportunities through upselling, cross-selling, and value-added initiatives.

- Mentor and inspire client servicing teams, nurturing a culture of ownership, creativity, and high performance.

- Maintain high client satisfaction through strategic insight and delivery excellence.

What We're Looking For:

- Experience: 8+ years in client-facing roles at integrated or digital marketing agencies.