Account Delivery Manager - IT Infrastructure

Role: Account Delivery Manager - Infrastructure

Minimum overall years of experience: 15+yrs

Location: Bangalore

Job description

- Account governance and representation of the organization in client forums and reviews

- Providing thought leadership and contributing to Customer success - position organization as a trusted partner to the client's business

- People management, team performance governance and delivery governance for large teams

- Management of globally IS technical delivery teams across multiple programs/ projects covering various client initiatives and spanning multiple infrastructure towers, meeting client expectations and contractual commitments consistently

- Technical engagement with client to generate proactive innovations and transformation initiatives resulting in a positive client experience, client risk management as well as revenue opportunities for organization

- Management of overall P&L for the account and driving cost optimization initiatives. Working closely with the Sales Leader to Grow the Account Globally

Desired Profile

- Experience in the BFS domain, Data center Consolidation/Separation would be a plus

- Proven track record of success driving excellent client relationships, strategic client partnership, delivery/account management and deployment of large scale and high quality, contemporary, infrastructure technology solutions. A successful track record delivering on CSAT and financial metrics

- A technical background in infrastructure services and experience managing IS account delivery based on ITIL processes and deployment of new services under Infrastructure services

- Profile would call for clear understanding of automation led infrastructure delivery, deployment of Quality Management System to measure the CSAT, client end user experience and Success of contracted deliverables

- Proven experience in building and managing client relationships at CIO, department head and business stakeholder levels.

- Strong business acumen and partnership skills. Managing 3rd party vendors.

- Experience in mining for new work and expanding IT infra footprint in the account

- Proven ability in Account management and Governance, including contract management of large, total outsourcing contracts with Managed services.

- Should have led global IT Service delivery accounts with a team size of 100+ FTE.

- Ability to manage globally distributed technical delivery teams across multiple programs/projects covering various customer geographies, covering full spectrum of infrastructure services -

- End user, service desk, data center, networks, information security, cloud services and cross functional scope (End to End IT Infra Scope).

Qualification:

- Engineering or similar advanced educational degree.

- Relevant Work Experience: Minimum experience of 12+ years