06/03 Satvik Rao
HR at Accenture

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Accenture - Senior Role - Workplace Business Operations - Transport Management (8-15 yrs)

Delhi NCR Job Code: 672096

This role involves managing the employee transportation in terms of compliance and employee safety.

Knowledge and Skill Requirements:

- Excellent verbal and written communication skills.

- Strong Knowledge of MS Office - Excel and PowerPoint.

- Data Analysis skills.

- Should be able to work effectively across cross functional skills

- Manage and review the overall transport operations

- Monitor and ensuring driver/cab compliance

- Analyze the cab utilization, occupancy and fleet mix

- Meeting the Business SLA in terms of on time arrival/departure of employees

- Interface with other stakeholders (Business and Suppliers) to meet all requirements

- Conduct quality assurance checks(Audits) to ensure service standards are being met.

- Vigilant in achieving all day to day transport operational metrics

- Functioning and employee friendly and safe transport operations

- Drawing strategies in accordance to transport functions which can include changes to existing processes/practices or innovations in tandem to drive safe and compliant day to day transport operation

- Strict compliance to all Statutory, Accenture Policies and Internal Audit requirements from an end to end functional perspective

- Taking end to end accountability for all out-sourced functions and ensure processes to be adhered.

- Working closely with Procurement and legal functions

Supplier Management

- Track the Governance score and performance of the Suppliers through Monthly Operational Reviews as per the parameters mentioned in the Governance Score card

- Keep a track on Supplier performance by reviewing the availability and deployment of required fleet as per agreement and highlight lapses, service issues and quality related concerns

- Reflect the performance on the scorecard to constructively drive improvement in service levels

- Ensure continuous training sessions are conducted for team members, drivers and security workforce for a better operations delivery

- Ensure efficiency in security workforce deployment and monitor their attendance and deployment pattern

- Address supplier concerns in terms of Billing related queries

- Employee Transport Services

- Ensure smooth, safe and timely arrival/departure of cabs

- Ensure the Employee Transport Operations are compliant from a Policy, Employee Safety, and Statutory perspective

- Track and monitor employee satisfaction levels. Take necessary steps proactively to address issues and reduce any potential escalations from a day-to-day operational perspective

- Track the SRs (Service Request) closely and ensure proper resolution is given to the employees

- Manage any escalations received from Business

- Periodic connects with Business leads and Transport POCs

Client Governance & Audit

- Ensure the team conducts bay connects and town halls to discuss the ongoing transport issues and track it for closure

- Ensure the team consistently delivers OTA/OTD as per Business SLA

- Ensure BCP situations are managed well

- Proactively highlight any potential risk situations and ensure that the risk is mitigated

- Ensure the team and the fleet in each site are compliant to Accenture standard practice and at the time of inter-facility audit, all the lapses are to be highlighted and fixed

- Team Development

- Ensuring the KPIs of each team members are tracked and followed through to execution. These KPIs in turn will show for their promotion or to be placed in PIP

- Ensure all the team members are given equal opportunity

- Skip level reviews with the transport team members to understand their concerns and provide proper solution

- Ensure new team members goes through SOP, Policy guidelines and contract SLA for a better understanding on the transport operations

- Ensure employee enterprise ID creation/deletion and TMS access reviews from time to time.

Other Responsibilities:

- Visit each facility in the city on regular intervals and spend the day to understand the ground situation and get a fair understanding of the ground reality

- Meet with direct and extended teams to comprehend the ground situation

- Frequent connect with CIO team regarding functionality/enhancement of TMS


- Graduate Degree, or related experience

- Min 8 to 10 years in employee transport industry

Women-friendly workplace:

Maternity and Paternity Benefits

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