Office cab/shuttle

Job/Soft skill training

Cafeteria

Health insurance

Office gym

Professional degree assistance

Child care facility

International/On-site exposure

Free meal

Performance bonus

Joining bonus

WFH setup

Rewards & recognition

Maternity leaves

Recreational activities

Annual leaves

Life insurance

Mobile bill reimbursements

Joining goodies

Paternity leaves

Annual health checkup

Mental health wellbeing

Gifts on festivals

Course reimbursements

Relocation bonus

Car lease

Retirement benefits

Stock options

Accenture Reviews by Employees

Application Development Analyst

Team Lead

Senior Analyst

Application Development - Senior Analyst

Senior Software Engineer

Software Engineer

Analyst

Associate Software Engineer

Associate Manager

Transaction Processing Associate

Process Associate

Associate

Application Development Team Lead

Application Development Associate

Software Developer

Senior Associate

Financial Analyst

Quality Analyst

Content Moderator

Software Engineer Analyst

Senior Process Associate

Business Analyst

Data Analyst

Assistant Manager

Application Developer

Data Engineer

Manager

Softwaretest Engineer

Transaction Processing new Associate

General Accounting OPS Associate

Transaction Processing Analyst

Trust and Safety Specialist

Data Engineering Analyst

Customer Service Associate

Management Consultant

Software Engineering Senior Analyst

Business Operations Associate

Testing Engineering Analyst

Consultant

Security Delivery Analyst

Senior Manager

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General Accounting Operation Analyst

Project Manager

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Devops Engineer

Associate Application Development Manager

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Application Development Specialist

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Salesforce Developer

Operations Associate

Accountant 

Senior Software Developer

Technical Lead

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Order to Cash Analyst

Customer Service Executive

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Software Analyst

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Content Reviewer

Software Engineer Team Leader

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Test Engineer

HR Service Delivery Analyst

new Associate

Procure to Pay Analyst

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Application Development Specialist Team Lead

Test Lead

Test Engineering Senior Analyst

Process Analyst

Senior Data Engineering Analyst

Senior Security Delivery Analyst

Accounts Payable Associate

Procurement Analyst

Security Analyst

Automation Test Engineer

Team Manager

Business Associate

Senior Test Engineer

Operations Analyst

Senior Executive

SAP Fico Consultant

Senior Software Analyst

Software Development Senior Analyst

Client Financial Management Analyst

Associate Application Developer

Human Resource Service Delivery Associate

Senior Application Developer

Management Consulting Analyst

Data Scientist

Specialist

Quality Engineer

Web Developer

IT Operations Analyst

Garima Dhingra, SAP HR Functional Consultant

Pooja Gupta, IT Operations Sr. Analyst

Neha S. Athanikar, Manager - Accenture Strategy

Vibhuti Thakkar, Manager - Accenture Strategy

Job Summary:   - To bring industry knowledge, world class capabilities, innovation and cutting-edge technology to our clients in the Utilities industry to deliver business value.   - To work with leading Utilities clients, major customers and suppliers to develop and execute global strategies, manage complex customer service initiatives and integrate customer solutions to meet changing business and challenges and regulations  - Utilize Utilities retail and customer service process understanding and experience in customer solutions (Customer Information System, CRM, Contact Center Solutions) to design, implement and deliver enhanced capabilities for Utilities Clients.  - Lead and support digital customer experience and digital self-service across various regions.  - Work requires travel to client site for project work across geographies  Key Responsibilities:   - Apply specific experience to building better customer experience processes and solutions, including contact center, marketing management, CRM and omni-channel strategies  - Identify opportunities to transform processes using Digital technologies, define customer journeys and lead implementations.  - Apply knowledge of Utilities Contact center processes and technologies to improve efficiency, reduce costs and enhance customer experience.  - Identify relevant customer data for performing analytics and identify suitable interventions to improve targeting of relevant marketing/customer service campaigns.  - Identify opportunities by farming existing relationships and growing new networks   - To provide executives and their teams with the necessary strategies and tools to position their organizations for high performance  Work Experience: 3+ years- experience of working on Customer Experience Transformation and Digital Customer Channels  5+ years- experience in Utilities industry.  Knowledge and Skill Requirements:  Core Skills:  - Experience in identifying and evaluating customer service initiatives involving digital channels and contact centers.  - Experience in identification of value drivers, creation of business cases and transformation roadmaps for Utilities retail industry  - Ability to objectively identify, evaluate and select technology platforms and tools that enable customer transformation.   - Evaluation and analysis of the effectiveness of existing solutions, platforms, and tools against selected business and technology KPIs and strategic goals  - Experience of maturity assessments and gap analysis for customer impacting processes in the Utilities industry.   - Experience in designing and implementing digital technology enabled business solutions in Utilities Customer Service  - Strong writing skills and experience of producing high calibre reports, papers, presentations and thought leadership  - Deep knowledge in Utilities industry (Distribution and Retail)  - Active role in the identification of opportunities by farming existing relationships and growing new networks   - Ability to work independently with minimal supervision and lead global distributed teams

Mumbai

Bangalore

Pune

Accenture - Consultant - Digital - Resources Utilities 

Job Description for Accenture - Consultant - Digital - Resources Utilities  in Accenture Solutions Pvt Ltd in  Mumbai Bangalore Pune for (4-8) years of experience. Apply Now!

Accenture - Consultant - Digital - Resources Utilities  | iimjobs.com