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Neha S. Athanikar, Manager - Accenture Strategy

Vibhuti Thakkar, Manager - Accenture Strategy

AVP - Transition Lead (Level 7) - Cust & Call Centre Ops The Mobilization/Transition Lead is responsible for planning and execution of large, complex programs dealing with transformations along with transitions of various processes being delivered out of multiple locations. This includes : - Managing people, process, technology, contract & finance-related activities required to set up and stabilize operations for our clients across Accenture delivery locations - Managing transition team and Delivery resources during the Transition stage. - Contributing in strategic initiatives to improve transition and overall business functioning. Basic Qualifications: - Should have approximately 16+ years of overall work experience with Travel Requirement: - Moderate to extensive as required Work Shift: - Open to work in flexible working shifts as per the location or project requirement Preferred Education and Skills: - Post Graduate degree, as applicable per the Hiring Geo - Working Knowledge of Application Outsourcing, Business Process Outsourcing, Transformation and/or Infrastructure Outsourcing - Good understanding of the Customer & Call Centre Domain - Working knowledge of business processes in Customer & Call Centre operations - Experience with Customer & Call Centre Ops Transition and Transformation - Certification - PMP, PgMP, PRINCE 2 if preferred not required Professional Skill Requirements: - An effective communicator with excellent relationship building, Negotiation & interpersonal skills. - Versatility, High level of professionalism and confidence - Comfortable interacting with senior executives within both Accenture and the client - Strong leadership skills and the ability to effectively and efficiently manage others - Expertise in managing budget & deals financials - Highly flexible, adaptable and creative - Ability to drive change - Entrepreneurial Skills - Strong analytical, problem solving abilities & complexity management - Global accounts and Operations management knowledge and experience - Ability to have meaningful discussions on Customer & Call Centre with key client stake holders - Ability to participate in Solution Validation and Due Diligence Key Responsibilities: Deliver Programme and Projects Management : - Pre Sales & Solutioning - Support Sales and Solution Architect team during the Sales stages by creating RFP responses, providing information regarding the value of BPO, development of transition budgets, timelines, resource requirements, and other applicable costs. - Transition Execution - Manage the end to end execution of large deals spread across geographies/DCs. - Governance - Set up / establish Governance framework for large complex programmers and ensure the overall programme is integrated across other Accenture work streams (e.g. Consulting, SI etc) - Project Risks - Give clear assessment of the movement, progress, delays, issues, risks of projects in relations to cost and expenses - Financials - Responsible for managing & controlling deals financials - Standardization & Business Excellence - Implement service standards & operational policies for business excellence - Stabilization - Helps stabilize operations post-go-live Stakeholder Management : - Client & Stakeholder Relationship - Manages overall internal/external client relationships during various stages of the transition/mobilization effort - Change & Risk management - Work closely with internal / client teams to drive/support in change management & monitor the project risks. People Management : - People Counseling - Lead a team of transition resources and evaluate direct reports - Training & Development - Manage and drive trainings and upskilling of teams on new concepts/ technologies/ domains based on the business/ organizational requirements

Mumbai

Bangalore

Accenture - AVP - Transition Lead - Customer & Call Centre Operation 

Job Description for Accenture - AVP - Transition Lead - Customer & Call Centre Operation  in Accenture Solutions Pvt Ltd in  Mumbai Bangalore for (14-25) years of experience. Apply Now!

Accenture - AVP - Transition Lead - Customer & Call Centre Operation  | iimjobs.com