Acceldata provides an Agentic Data Management platform that simplifies and speeds the ability for enterprises to deliver trusted data for AI and other initiatives.

Founded in 2018, Campbell, CA-based Acceldata developed the world's first enterprise data observability platform to help enterprises build and operate great data products.

Built on that foundation, Acceldata's xLake Reasoning Engine now powers the Agentic Data Management platform.

Acceldata's solutions have been embraced by global enterprises such as Nestle, Dun & Bradstreet, Hershey, Pubmatic, HCSC, PhonePe (Walmart), TPG Telecom (Australia), Jenius Bank, Merkle, Pubmatic, and many more.

Acceldata investors include Insight Partners, March Capital, Industry Ventures, Lightspeed, Sorenson Ventures, Sanabil, and Emergent Ventures.

Were Looking For Someone Who Can

- Build "trusted advisor" relationships with customer management and technical teams to enhance Acceldata's reputation.

- Manage a portfolio of customers as their main point of contact, focusing on improving customer adoption to accelerate Time to Value (TTV).

- Identify opportunities for increased product usage and create Customer Success Plans with stakeholders.

- Provide support through office hours, share enablement materials, and introduce new features to customers.

- Proactively address renewal needs, monitor churn risks, and share best practices.

- Oversee escalations, coordinate renewal paperwork with Sales and Operations, and maintain regular communication with stakeholders.

- Conduct business reviews, gather customer feedback, measure satisfaction, and engage with executives to drive initiatives.

- Translate feedback into improvements and collaborate with Sales to identify growth opportunities for portfolio expansion.

What makes you the right fit for this position?:

- 8+ years of experience in enterprise customer success, account management, post-sales engineering, architecture, and consulting.

- Data, Cloud and AI domain knowledge and experience working with customers to realise business value.

- Hands-on building of CS processes (adoption, churn reduction, risk management, renewals, expansions, etc.)

- Customer Success Platform experience (Totango, Gainsight, Churnzero, Catalyst).

- Proven experience in senior customer-facing roles that require a mix of influencing, validating, negotiating, understanding and execution, diplomacy, tact, and poise when working through customer issues and escalations.

- Excellent customer-facing skills and the ability to communicate effectively with executives and other stakeholders, both internally and externally.

- Individuals who excel in a high-paced environment working with cross-functional teams on multiple customer engagements, often concurrently.

- Good communication and analytical skills with the ability to mentor team members to achieve success.

- Experience with building customer relationships across organisations, from C-level to end-users.

- Ability to work across multiple time zones and cultures

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Posted By

Acceldata Technology Private Limited

Sr. HR Person at Acceldata Technology Private Limited

Last Active: 15 October 2025

Job Views:
248

Applications: 68

Recruiter Actions: 2

Posted in

IT & Systems