ACA Group - Manager - Global Workflow

Job Duties:

- Act as a strategic ambassador for the Pune team, ensuring consistent quality and responsiveness that builds confidence and strengthens collaboration across global delivery teams.

- Supervisory Oversight

- Supervise, guide, evaluate, oversee, and provide feedback to staff.

- Evaluate and communicate the team's performance against quality control metrics and resolve any issues in a timely fashion.

- Provide direction and guide junior colleagues on novel or complex performance issues and delivery of results to clients and/or internal staff as needed.

- Help facilitate and support HR in hiring processes, review curriculum vitae, and participate in new hire - interviews.

- Implement and follow new hire onboarding procedures.

- Review employee utilization and timeliness of supervisees' timecards submission.

- Workflow and Project Coordination

- Provide administrative and operational support to Delivery Team to ensure projects are executed efficiently.

- Assist with project reporting, tracking progress, and updating project information

- Serve as a liaison between delivery teams, operations, project managers, and other internal customers to facilitate clear communication and timely updates.

- Perform other ad-hoc work/special projects as necessary to support ACA's various client and internal initiatives.

Required Education And Experience:

- Degree in Business Administration, Project Management, Operations, or related field.

- Minimum ten (10) years of professional experience

- Strong organizational skills with a keen eye for detail.

- Ability to multitask, prioritize, and work independently with minimal supervision.

- Excellent verbal and written communication skills to interact effectively across teams and stakeholders.

- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Required Skills And Attributes:

- Demonstrated professional integrity.

- Dependable, flexible, and adaptable to new ACA initiatives and changing client needs.

- Dedicated to upholding ACA's high-quality standards and customer service focus

- Strong collaboration and interpersonal skills.

- Analytical mindset with the ability to identify and solve issues proactively.

- Effective time management and organizational skills.

- Adaptability in a fast-paced, evolving environment.

- Commitment to process improvement and operational excellence.

- Strong understanding of compliance monitoring or GRC Frameworks is highly preferred