About ACA:.

- ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services.

- We empower our clients to reimagine GRC and protect and grow their business.

- Our innovative approach integrates consulting, managed services, and our ComplianceAlpha- technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.

Position Summary:

- The Director of the Analyst Support Team is responsible for building and leading a high-performing team of analysts that deliver ACA's regulatory compliance.

- This role serves as a key liaison between ACA's practice in Pune, India and global leadership, ensuring alignment on operational standards, quality assurance, and scalable delivery.

- The Director will also champion the adoption of technology-enabled workflows, including AI-enabled workflows, to streamline processes, improve consistency, and enhance overall efficiency across the team.

Job Duties:

- Lead and expand the Analyst Support Team to consistently produce high-quality, audit-ready deliverables that enable US-based consultants to fulfill client obligations.

- Develop strong subject matter expertise, professionalism and a culture of professional development and growth within the team.

- Collaborate with US Reg Compliance Leadership to align Pune Analyst team capacity with business demand, while defining team structure and managing resource allocation in accordance with strategic priorities.

- Establish and uphold rigorous quality standards, clearly defined service level expectations, and structured escalation protocols across all team workflows to ensure consistency, accountability, and timely resolution of issues.

- Drive adoption of technology tools, including AI productivity tools, for drafting, summarization, and quality assurance, with clear procedures and coaching.

- Conduct performance reviews, provide feedback, and develop succession plans.

- Establish and monitor performance metrics (quality, turnaround time, acceptance rate, rework rate, consultant satisfaction).

Required- Education And Experience.

- 12-15 years of experience in financial services compliance, managed services, consulting delivery or related field;.

- Minimum of 5 years in a leadership role managing multi- disciplinary teams.

- Demonstrated success running process- driven operations in the finacial services sector at scale with measurable outcomes.

- Strong organizational, communication, and stakeholder management skills.

- Hands-on experience using modern AI productivity tools to draft, summarize, compare versions, and quality-check work products is required.

- This role is for a confident user of technology and AI tools.

Required Skills And Attributes.

- Demonstrated professional integrity.

- Dependable, flexible, and adaptable to new ACA initiatives and changing client needs.

- Ability to exercise discretion and make independent judgments on matters of significance.