AbsoluteLabs - Business Solution Consultant

Business Solution Consultant

Description:

Role Summary:

We are looking for a dynamic and detail-oriented Senior Consultant / Business Analyst with 5+ years' experience of working in Retail or Hospitality sectors.

The ideal candidate will play a key role in end-to-end project executionfrom discovery and process design to deliverywhile bridging the gap between business and technical teams. This role requires a mix of domain knowledge, functional expertise, technical understanding, stakeholder management, and platform configuration skills.

Key Responsibilities:

- Lead project discovery phases by organizing & facilitating workshops, capturing key outcomes, and maintaining discovery logs, while proactively learning relevant functional and technical concepts prior to kick-off.

- Analyze clients current (AS-IS) landscape and design optimized future-state (TO-BE) processes that improve efficiency and user experience.

- Translate business needs into actionable functional and technical requirements, ensuring alignment between client stakeholders, solution architects, and development teams.

- Ability to quickly learn new platforms / technologies to fulfil project needs

- Conduct in-depth technical and functional analysis to identify optimal solutions, resolve issues, and drive innovation opportunities.

- Deliver high-quality project outputs on schedule, ensuring all deliverables are peer-reviewed and client-ready.

- Maintain clear, regular communication with internal and client stakeholders on project progress, risks, and overall health, while escalating challenges when necessary.

- Build and maintain trusted relationships with senior client stakeholders, acting as a strategic advisor and adapting communication to different audiences.

- Configure and manage applications based on project requirements, including system setup, workflow configuration, and integration support.

- Analyse data to support requirements gathering, validate designs, aid testing efforts, and monitor production performance.

- Support pre-sales activities including organisational impact assessments, and solutioning discussions, drawing on experience to help influence decisions.

- Provide advisory consulting services to Clients, using Business Domain & Platform knowledge to guide on strategic direction and operational cross-functional design.

Requirements:

- Minimum of 5+years experience as a Senior Consultant / Business Analyst working with Retail or Hospitality clients

- Familiarity with industry standard cross-functional business processes

- Proven experience in process mapping, requirements engineering, solution design, and stakeholder management.

- Strong written and verbal communication skills, with experience of managing senior client stakeholders

- Experience working in agile or hybrid project delivery environments.

- Familiarity with typical types of applications used in Retail or Hospitality sectors such as CRM, ERP, POS, OMS, eCommerce, Client Eling, Loyalty, PIM/PLM, Booking/Reservation, Data/Analytics & Integration etc.

- Experience of leading or managing a team

Nice to Have:

- Experience working on Salesforce Projects ideally with knowledge of Loyalty Cloud

- Exposure to AI or automation tools and their practical application in business process improvement.

- Experience in pre-sales support (e.g., RFIs/RFPs, solutioning, cost benefit analysis) and advisory consulting.