AAJ Supply Chain Management - Manager - Transport - IIM

AAJ Supply Chain Management - Manager - Transport - IIM (1-3 yrs)

About:

- Customer Assistance: Provide prompt and courteous assistance to customers via phone, email, and other communication channels. Address inquiries related to bookings, reservations, schedules, fares, and other transportation-related matters.

- Issue Resolution : Investigate and resolve customer issues and complaints in a timely manner. Collaborate with internal and external departments such as Carriers, Warehouse team to resolve complex issues and ensure customer satisfaction.

- Booking Management: Ensure to prioritize carrier partners while booking for critical and urgent shipment as per customer requirement and agreed terms.

- Shipment Tracking: Track all the In-transits shipment and discuss with carrier SPOC for delivery alignments, follow- up on pending requests for priority closer. Offer accurate information regarding shipment status, TAT, in-route challenges and solution and any other relevant details to assist customers in making informed decisions

- Customer SPR and Daily reports: Send daily report of undelivered shipment to customer and discuss on each case to conclude, Prepare Monthly customer Service Performance Report (SPR) and discuss with customer to understand the challenges and identify key area of improvements.

- Documentation & Reporting : Maintain accurate records of customer interactions, inquiries, and resolutions on Email and Customer Trackers.

- Consignee Coordination: Coordinate with Consignee to understand challenges for undelivered shipments and take corrective measures.

- Problem Resolution: Identify and resolve logistics-related issues, such as shipping delays, transportation disruptions, Investigate root causes of problems and implement corrective actions to prevent recurrence.

Requirements Qualification:

- Full time Post-Graduate/MBA from Top IIM.

- 0-2 years of experience in logistics management, preferably in a similar role.

- Proficiency in Hindi & English with strong verbal and written communication skills, Hindi and Malayalam language are added advantage.

Required Skills :

- Ability to generate accurate MIS reports and analyze data to drive informed decisions.

- Strong problem-solving skills with the ability to resolve client queries effectively.

- Ability to work independently and collaboratively in a fast-paced environment.

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