Description:

- Role Description.

- Why Join 7-Eleven Global Solution Center?.

When you join us, you'll embrace ownership as teams within specific product areas take responsibility for end-to-end solution delivery, supporting local teams and integrating new digital assets.

- Challenge yourself by contributing to products deployed across our extensive network of convenience stores, processing over a billion transactions annually.

- Build solutions for scale, addressing the diverse needs of our 84,000+ stores in 19 countries.

- Experience growth through cross-functional learning, encouraged and applauded at 7-Eleven GSC.

- With our size, stability, and resources, you can navigate a rewarding career.

- Embody leadership and service as 7-Eleven GSC remains dedicated to meeting the needs of customers and communities.

- Why We Exist, Our Purpose and Our Transformation?.

7-Eleven is dedicated to being a customer-centric, digitally empowered organization that seamlessly integrates our physical stores with digital offerings.

- Our goal is to redefine convenience by consistently providing top-notch customer experiences and solutions in a rapidly evolving consumer landscape.

- Anticipating customer preferences, we create and implement platforms that empower customers to shop, pay, and access products and services according to their preferences.

- To achieve success, we are driving a cultural shift anchored in leadership principles, supported by the realignment of organizational resources and processes.

- At 7-Eleven we are guided by our Leadership Principles.

- Each principle has a defined set of behaviours which help guide the 7-Eleven GSC team to Serve Customers and Support Stores.

- Be Customer Obsessed.

- Be Courageous with Your Point of View.

- Challenge the Status Quo.

- Act Like an Entrepreneur.

- Have an It Can Be Done Attitude.

- Do the Right Thing.

- Be Accountable.

- About This Opportunity.

- Job Title: IT Operations Lead / Associate Manager.

Job Description:

- We are looking for skilled Associate Manager IT Operations that will be responsible for overseeing day-to-day IT infrastructure and operational activities, ensuring system reliability, security, and performance.

- This role involves managing IT service delivery, coordinating with cross-functional teams, maintaining compliance with corporate IT policies, and leading initiatives that enhance operational efficiency and end-user satisfaction.

Responsibilities:

IT Infrastructure Management:

- Oversee the operation and maintenance of IT systems including servers, networks, storage, and end-user computing devices.

- Ensure high availability, performance, and security of IT infrastructure across all locations.

- Manage vendor relationships and coordinate support for hardware and software services.

IT Service Delivery:

- Supervise helpdesk and support operations to ensure timely resolution of user requests and incidents.

- Monitor ticket trends and service KPIs to improve IT responsiveness and efficiency.

- Implement ITIL best practices for incident, problem, and change management.

System Administration and Maintenance:

- Oversee installation, configuration, and updates of operating systems, business applications, and enterprise tools.

- Manage user accounts, access controls, and backup operations in line with data security policies.

- Ensure patch management, antivirus updates, and system monitoring are regularly performed.

Asset and License Management:

- Maintain accurate inventory of IT assets, software licenses, and service contracts.

- Coordinate with procurement and finance teams for asset lifecycle management, renewals, and audits.

Security and Compliance:

- Ensure adherence to cybersecurity protocols, data protection regulations, and internal IT policies.

- Conduct periodic system audits, vulnerability assessments, and implement corrective actions.

- Collaborate with the Information Security team to mitigate potential threats and incidents.

Team Leadership and Coordination:

- Supervise and mentor IT support staff, fostering a collaborative and service-oriented environment.

- Coordinate with business units, vendors, and other technical teams for project and operational support.

- Manage on-call and after-hours support activities when required.

Continuous Improvement and Reporting:

- Identify opportunities for automation, optimization, and process improvement.

- Prepare periodic reports on IT performance, incidents, and service delivery metrics.

- Support strategic IT initiatives aligned with organizational goals.

Audio & Video Support and Coordination:

- Act as the primary contact for AV support, managing setup, troubleshooting, and technical assistance during meetings and events.

- Manage audio, video, lighting, live streaming, and recording to ensure high-quality presentations and broadcasts.

- Perform preventive maintenance, equipment testing, and coordinate repairs/upgrades with vendors and internal teams.

- Maintain documentation, ensure compliance with IT/security policies, and train users on AV system usage and best practices.

Technical Skills Required:

- Strong understanding of networking, system administration, and IT security.

- Experience with ITSM tools, monitoring solutions, and asset management systems.

- Excellent communication, analytical, and team leadership skills.

- Certifications such as ITIL, CCNA, MCSA, or equivalent are preferred.

Soft Skills:

- Ability to manage multiple priorities under tight deadlines.

- Strong problem-solving and decision-making skills.

- Proactive, detail-oriented, and customer-focused approach.

- Strong vendor management and stakeholder communication abilities.

Education & Experience:

- Bachelors degree in computer science, Information Technology, or related field.

- 8-10 years of experience in IT operations, infrastructure, or service management.

- 7-Eleven Global Solution Center is an Equal Opportunity Employer committed to diversity in the workplace.

- Our strategy focuses on three core pillars workplace culture, diverse talent and how we show up in the communities we serve.

- As the recognized leader in convenience, the 7-Eleven family of brands embraces diversity, equity and inclusion (DE+I).

- Its not only the right thing to do for customers, Franchisees and employeesits a business imperative.

Privileges & Perquisites:

- 7-Eleven Global Solution Center offers a comprehensive benefits plan tailored to meet the needs and improve the overall experience of our employees, aiding in the management of both their professional and personal aspects.

- Work-Life Balance: Encouraging employees to unwind, recharge, and find balance, we offer flexible and hybrid work schedules along with diverse leave options.

- Supplementary allowances and compensatory days off are provided for specific work demands.

- Well-Being & Family Protection: Comprehensive medical coverage for spouses, children, and parents/in-laws, with voluntary top-up plans, OPD coverage, day care services, and access to health coaches.

- Additionally, an Employee Assistance Program with free, unbiased and confidential expert consultations for personal and professional issues.

- Top of Form.

- Wheels and Meals: Free transportation and cafeteria facilities with diverse menu options including breakfast, lunch, snacks, and beverages, customizable and health-conscious choices.

- Certification & Training Program: Sponsored training for specialized certifications.

- Investment in employee development through labs and learning platforms.

- Hassel free Relocation: Support and reimbursement for newly hired employees relocating to Bangalore, India