About the job:

Project Manager - Tech & Design Delivery

Role Summary:

We are hiring an experienced Project Manager to independently own end-to-end delivery of tech and design-led projects.

The role demands strong execution ownership, sound technical understanding, and the ability to operate in fast-paced, high-expectation environments.

This is not a coordination or account management role.

The ideal candidate is decisive, adaptable, accountable, and understands how digital products are planned, built, and delivered.

Experience: 5-6 years

Department: Client Success / Delivery

Location: On-Site ( Gurgaon)

Key Responsibilities:

Project Ownership & Delivery:

- Own projects from kick off to closure, including scope definition, planning, execution, and delivery

- Translate client requirements into clear workflows, user stories, timelines, and deliverables

- Ensure delivery meets agreed scope, timelines, and quality standards with minimal rework

Execution & Decision-Making:

- Take informed execution decisions without excessive dependency on escalations

- Anticipate risks, identify dependencies, and take corrective actions proactively

- Balance speed, quality, and stakeholder expectations under pressure

Technical & Architecture Understanding:

- Possess working knowledge of web and app architectures, including frontend, backend, CMS, APIs, and third-party integrations

- Understand hosting fundamentals such as domains, DNS, SSL, deployment flows, and environments

- Evaluate feasibility, impact, and risks based on architectural understanding (coding not required)

Planning, Workflows & Agile Practices:

- Define and manage end-to-end workflows across design and development

- Drive sprint planning, backlog grooming, and execution tracking

- Create clear user stories with acceptance criteria in collaboration with tech and design teams

- Ensure no work begins without clarity on scope, workflow, and technical approach

Stakeholder & Client Management:

- Act as the primary delivery POC for clients

- Push back when required with logic, data, and impact assessment

- Ensure all approvals, feedback, and scope changes are clearly documented'

Team Coordination:

- Work closely with design, tech, and QA teams to ensure alignment and accountability

- Drive clarity on responsibilities, timelines, and dependencies across teams

Documentation & Tools:

- Use Basecamp extensively for planning, communication, documentation, and tracking

- Maintain structured project plans, meeting notes, approval logs, and change requests

- Ensure complete communication trails for audit and reference

Process & Continuous Improvement:

- Identify gaps in delivery or process and propose practical improvements

- Use tools (including AI where relevant) to improve efficiency, clarity, and turnaround time

Required Skills & Experience:

- 5-6 years of experience managing tech-driven digital projects

Strong understanding of:

- Website and application development lifecycles

- Design workflows and dependencies

- Technical architecture and hosting fundamentals

- Hands-on experience with Basecamp / Jira

- Proven ability to manage multiple parallel projects

- Strong written and verbal communication skills

Behavioural Expectations (Non-Negotiable):

- Strong sense of ownership and accountability

- Open, flexible, and willing to take on challenges

- Assertive when required; comfortable taking and defending decisions

- Execution-focused with attention to detail

- Process-oriented with respect for documentation and discipline

What This Role Is Not:

- Not a pure coordination role

- Not limited to status reporting or follow-ups

- Not suitable for candidates who avoid decision-making or accountability