[24]7.ai is a customer experience software and services company that is redefining how brands interact with consumers. With our deep expertise in AI, contact center operations, and omni channel experiences, we help businesses deliver predictive, personalized, and effortless customer journeys.

We are on the lookout for a passionate, strategic, and high-energy Senior Manager/Director who can own the Solutioning, Research, Pre-Sales, and Sales Enablement charter. This role will be a core pillar of our sales organization - crafting compelling solutions, enabling GTM teams, supporting sales pursuits, and staying ahead of market trends.

If you're a sharp thinker, problem solver, storyteller, and customer advocate with a strong grip on CX/BPO/Tech services and SaaS-based solutions, this could be your next big gig.

Key Responsibilities Include:

- Lead solution design and storytelling for strategic pursuits by closely collaborating with Sales, Marketing, Product, and Delivery teams.

- Own end-to-end Solutioning on the RFX response process - from understanding requirements to crafting winning responses.

- Develop tailored pitch decks, solution blueprints, and client presentations to support the sales lifecycle.

- Conduct competitive research and market intelligence to provide sales teams with actionable insights and positioning strategies.

- Continuously build and maintain a repository of reusable pre-sales assets, case studies, solution slides, and FAQs.

- Design and execute enablement plans for sales teams - including onboarding, product updates, sales playbooks, and battle cards.

- Evangelize [24]7.ai's capabilities and thought leadership across verticals through impactful use cases and case studies.

- Engage directly with prospects and customers in discovery, solutioning, and proposal presentation stages.

- Collaborate with Product, Technology, and Delivery teams to stay aligned on latest offerings, roadmap, and innovations.

- Drive continuous improvement in pre-sales processes, proposal quality, win-rates, and sales team readiness.

Qualifications Required:

- 15+ years of experience in pre-sales, solutioning, consulting, or sales enablement roles in the CX/BPO/Tech Services/SaaS space.

- A proven track record of driving solution design, proposals, and client presentations that win deals.

- Strong understanding of customer engagement solutions, including AI, automation, contact center platforms, and digital CX.

- Expertise in proposal writing, structuring, and client storytelling.

- Excellent communication, presentation, and interpersonal skills - with the ability to interact with CXOs.

- Ability to simplify complex ideas into client-friendly formats and narratives.

- Exposure to CRM and proposal automation tools like Salesforce, etc., is a plus.

- Analytical thinker with strong research skills and an eye for detail.

- Ability to thrive in a fast-paced, high-growth environment and work collaboratively with global cross-functional teams.

- Willingness to work in US time zone hours to align with North America sales teams.

About [24]7.ai

Founded in 2000, [24]7.ai is a global leader in intent-driven Customer Engagement solutions. We're redefining how companies interact with consumers using a unique blend of AI and Human Intelligence to deliver seamless and predictive experiences. Our global client base includes more than 250 of the world's largest and most recognized brands across industries.

[24]7.ai Outsourcing: We deliver scalable and intelligent customer support services that help brands drive retention, satisfaction, and growth.

[24]7.ai Technology: Our AI-powered platform integrates digital, voice, and self-service channels to deliver connected customer journeys with ease.