Job description : - Focus on Getting Key Data for Customer Experience Flagged, Identified, Sourced and deposited at central accessible location - Create an environment for Exception Reporting - Develop mechanism to enable Intelligent Decision making in company driven by VOC data - Develop and maintain daily, weekly and monthly operational analysis as it relates to volume, efficiencies, cycle time, quality, and service - Report on operational metrics, conduct data and business analysis, and present summary of findings to management in a clear, concise, convincing, and actionable format - Create and maintain daily operational scorecards to track and report on KPIs; assist in volume forecast and capacity planning as needed - Provide support and maintenance to existing management information systems (MIS). - Generate and distribute management reports in accurate and timely manner - Develops MIS documentation to allow for smooth operations - Provide recommendations to update current MIS to improve reporting efficiency and consistency - Perform data analysis for generating reports on periodic basis - Provide strong reporting and analytical information support to the management team - Generate both periodic and ad hoc reports as needed - Analyze business information to identify process improvements for increasing business efficiency and effectiveness. - Maintain thorough understanding of data and information resources - Maintain a status on all projects and proactively communicate with management Skills required : - Bachelor's/Master's in Business Administration, Finance, Accounting, Economics, or a related field required - Analytical experience required - Strong ability to analyze raw data, draw conclusions, and develop actionable recommendations - Ability to handle multiple projects simultaneously - Ability to communicate with people of various technical and business backgrounds - 10 years of experience in the BFSI or BPO industry preferred, which work with huge customer Data banks

Gurgaon/Gurugram

1mg.com - Director - MIS/Business Analysis/Data Analysis 

Job Description for 1mg.com - Director - MIS/Business Analysis/Data Analysis  in TATA 1MG TECHNOLOGIES PRIVATE LIMITED in  Gurgaon/Gurugram for (10-15) years of experience. Apply Now!