Role : Founder's Office - Customer Success

Location : Bangalore

Type : Work From Office

Accepting Applications from : Candidates who have specifically done customer success + expansion + led customer success teams at early / mid stage companies.

Role Reports to : Founders

About Us

- What we are: The most human-like voice AI bot.

What we've done:

Proven to be the most human-like bot in the market (Competed in POCs against 6+ other voice AI companies and came out as #1 to win contracts)

- We've grown the fastest of any voice AI company in India - in <8 months,

Our funds: Just closed our $3 mn seed round

YOUR ROLE

- We're looking for a force-multiplier who can turn chaos into clarity, big ideas into execution, and help the CEO focus on what matters most. Think of this role as part strategist, part operator, part communicator - and all about making things happen to take Our Company to great heights.

Your work will involve:

Being the CEO's co-pilot - help set priorities, prep for big investor meetings, and make sure the company's eyes are on the right goals.

Owning the big customer success projects - if it's high-stakes, cross-functional, and "someone has to make sure this actually gets done," it's yours.

- Being in two places at once - join key meetings (sometimes in the CEO's seat), capture insights, and drive follow-through.

Special ops - take on surprise missions like exploring new markets, structuring partnerships, or helping design the org of the future.

Building the playbook, not just following it - connect with founders, operators, and leaders in other startups, borrow their best ideas, and bring back fresh processes and frameworks to make us sharper.

QUALIFICATIONS

Background - Customer Success consulting, strategy, ops, or high-growth startup experience is great, but we care more about impact and adaptability than titles.

Preferred: Ex-MBB consulting and/or founder experience and/or Founder's office at a very fast-growing startup

Strategic brain + operator's hustle - you can switch between big-picture thinking and getting into the weeds without breaking a sweat.

Preferred: Built and sky-rocketed GTM sales + customer success functions

Data-driven instincts - you love dashboards, KPIs, and making decisions backed by numbers.

Power communicator - whether it's a board deck, an investor pitch, or a Slack update, you know how to get the message across.

Multi-tasking ninja - juggling priorities, projects, and stakeholders is your natural state.

People whisperer - you can build trust quickly with leadership, teammates, and external partners.

Startup-ready - you're comfortable with ambiguity, wear multiple hats, and thrive when things are moving fast.

Why This Role Rocks

- You'll have a front-row seat to building and scaling a startup.

- You'll get to work on everything from strategy to operations to fundraising

- You will be working with some of the most renowned VPs of enterprises in India (Think: Vijay - Shekhar Sharma literally signs off on our voice AI bot for Paytm Insurance)

- You'll have direct impact on the CEO's effectiveness and the company's trajectory.

- You'll basically become the glue and the accelerator for the entire team.