Responsibilities
- Client Query Resolution: Serve as the first point of contact for all client queries on EPF and NPS, providing accurate, timely, and compliant responses. Clarify procedures for registrations, transfers, withdrawals, and grievances.
- Compliance & Advisory: Guide clients on statutory requirements, policy changes, and best practices. You'll help them understand new government notifications and ensure they meet all regulatory deadlines.
- Coordination with Authorities: Act as a liaison with regulatory bodies like EPFO and CRA/NSDL to resolve escalated issues on behalf of clients. You'll also facilitate client access to official portals for account management.
- Client Relationship Management: Build and maintain strong relationships with client HR and payroll teams. Conduct knowledge-sharing sessions to address recurring issues and enhance client understanding.
Skills & Competencies
- Experience: 3 to 6 years in HR operations, payroll processing, or statutory compliance, with a preference for a client-servicing role.
- EPF & NPS Expertise: In-depth knowledge of EPF and NPS rules, regulations, and procedures.
- Technical: Hands-on experience with EPFO and NPS (CRA/NSDL) portals.
- Communication: Excellent communication and interpersonal skills, with the ability to manage multiple client queries simultaneously.
- Problem-Solving: Strong problem-solving skills with a customer-first approach.
- Tools: Proficiency in MS Office (Excel, Word, Outlook) and familiarity with HRMS tools.
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