- Make outbound calls and follow up with borrowers to ensure timely EMI/loan repayments.
- Track overdue accounts and update daily repayment status in internal systems.
- Coordinate with field collection agencies for on-ground recovery of higher DPD cases.
-Negotiate repayment plans, settlements, and restructuring options as required.
- Maintain accurate collection records and prepare basic MIS reports.
-Ensure adherence to fair collection practices, regulatory guidelines, and company policies.
- Support the legal team in cases of default, arbitration, or escalations.
- Assist in enhancing digital collection tools such as automated reminders, IVR, WhatsApp workflows, etc.
Skills Required:
- Strong communication, persuasion, and negotiation skills.
- Basic understanding of loan products, EMI structures, and repayment cycles.
- Proficiency in Excel and CRM systems for tracking and reporting.
- Calm, patient, and ethical approach while dealing with stressed or non-cooperative borrowers.
- Ability to handle high-volume follow-ups and work within strict timelines.
Qualification & Experience:
- Graduate or Postgraduate in Commerce, Finance, or related fields.
- 4-8 years of experience in collections, recovery, or lending operations (NBFC, fintech, P2P platforms preferred).
- Experience across early-stage, mid-stage, and late-stage collections will be an added advantage.
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