Vervent Reviews by Employees

Senior Operations Specialist

Senior Specialist - Talent Acquisition Summary: We are seeking a motivated and experienced Talent Acquisition Specialist to join our HR team. The ideal candidate will be responsible for sourcing, attracting, and hiring top-tier talent across various roles within the company. This role requires a blend of strategic thinking, proactive sourcing, and strong communication skills to ensure we continue to attract and retain the best talent in the industry. Key Responsibilities: - Collaborate with hiring managers to understand hiring needs and develop recruitment strategies. - Source candidates through various channels (e.g., job boards, social media, professional networks, etc. - Screen resumes and conduct initial phone interviews to assess candidate qualifications. - Coordinate and schedule interviews with hiring managers and team members. - Manage the entire recruitment process from initial contact through onboarding. - Build strong relationships with candidates and provide an exceptional candidate experience. - Utilize applicant tracking systems (ATS) and other recruitment tools to track and manage candidates. - Stay updated on industry trends and recruitment best practices. Qualifications: - Bachelor's/master's degree in Human Resources, Business Administration, or related field (or equivalent experience) with 6+ years into Non-technical and technical hiring experience. - Proven experience as a Talent Acquisition Specialist or similar role. - Solid understanding of full-cycle recruiting. - Hands-on experience with various interview formats (e.g., phone, MS teams,). - Familiarity with Applicant Tracking Systems and HR databases. - Strong networking and sourcing skills. - Excellent verbal and written communication skills. - Ability to work in a fast-paced environment and adapt to changing priorities. Soft Skills: - Excellent verbal and written communication skills. - Ability to operate well under pressure. - Flexibility to adapt to changing environments. - Sound decision making ability. Company Overview: As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. Founded in 1986, purchased by current CEO, David Johnson, in 2008 Privately owned by Stone Point Capital, Vervent Management and other passive investors. Lines of Business: Primary Servicing - Loan, Credit Card & Lease. Capital Markets Services - Backup Servicing, Verifications,. Collateral Management, Structured Settlements, etc. Credit Card Programs - within the Vervent Card Division we offer a) Captive Credit Card Programs (secured and unsecured) b) Managed Card Services. Global Service Operations supports all divisions to facilitate servicing and card program management Clients include consumer and small business "marketplace" lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks Vervent services ~$150 billion in assets as a primary and backup servicer. It also manages ~1 million consumer credit cards. Locations: San Diego, Baja, Portland, Sioux Falls, Philippines, India.

Bangalore

Overseas/International

Vervent - Senior Specialist - Talent Acquisition 

Summary: - At Vervent, the PMO Program Manager provides an effective mechanism for controlling the strategic, financial, and operational risks of a group of related projects and tickets. - A program is a collection of projects and tickets that aim to achieve similar enterprise objectives. - These projects and tickets come together in a way to achieve Vervent's business goals. - The projects within a program are managed separately by project managers with different reporting structures. - The goal of program management is to enable strategic execution by organizing people and teams across departments to work towards a shared purpose. - Program management focuses on strategic planning, continuous improvement, and value realization. - It ensures sets of projects are aligned to Vervent strategies and resources are optimized across the organization with minimal conflicts, delays, or budget issues. Primary Responsibilities: - Create and maintain roadmaps to translate Vervent vision into PMO programmatic strategy - Develop and maintain program standards to be executed on the project and ticket level - Direct the organization and scheduling of projects and tickets - Oversee project teams as an escalation resource to ensure project goals are being met - Ensure direct reports adhere to standard operating procedures - Manage resource allocation and project-level change management - Oversee risk mitigation and interdependency resolution between projects and tickets within the program - Analyze program-level performance and suggest and implement improvements in time efficiency and cost savings - Serve as project management software administrator and optimize ePMO's use of that software Position Requirements: - A Bachelor's degree in any related field. (Master's preffered) - Minimum 5+ years of experience in program or project management, preferably in the Fintech industry - 5-7 years experience in managing diverse teams & their schedules across projects - Good understanding of SDLC process and experience in Waterfall & Agile methodologies - Experience using data and metrics to drive improvements - Experience defining and executing against program requirements - Highly proficient in the use of Excel and Project Management tools - Strong written and verbal communication skills and ability to present in a clear and concise manner to all levels within the organization - Results oriented person with a proven track record of on-time project/program delivery for large, cross-functional projects with global stakeholders - Demonstrated analytical skills; business trend analysis and forecasting - Strong attention to detail, excellent organization skills, and ability to manage multiple projects /responsibilities - Ability to think strategically, anticipate future trends, develop product roadmaps, and deliver on those plans - Agile, Lean, PMP, or Six Sigma Certification preferred. - Candidate should be Ok to work in US shift timings which is currently set to 2PM-11PM and may change based on projects - Candidate should be Ok to work hybrid or full time in our Bangalore office if required Soft Skills: - Excellent verbal and written communication skills. - Ability to operate well under pressure. - Flexibility to adapt to changing environments. - Sound decision making ability. Company Overview: As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. Founded in 1986, purchased by current CEO, David Johnson, in 2008 Privately owned by Stone Point Capital, Vervent Management and other passive investors. Lines of Business: - Primary Servicing - Loan, Credit Card & Lease - Capital Markets Services - Backup Servicing, Verifications, - Collateral Management, Structured Settlements, etc. - Credit Card Programs - within the Vervent Card Division we offer a) Captive Credit Card Programs (secured and unsecured) b) Managed Card Services Global Service Operations supports all divisions to facilitate servicing and card program management Clients include consumer and small business "marketplace" lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks Vervent services ~$150 billion in assets as a primary and backup servicer. It also manages ~1 million consumer credit cards

Vervent - Program Manager 

Responsibilities: - Lead Global Operations Strategy: Develop and execute scalable service operations strategies across global sites to support consumer and commercial financial products, ensuring alignment with corporate goals and regulatory standards. - Operational Oversight: Manage day-to-day operations for payment processing, loan/lease servicing, claims, disputes, with a focus on quality, compliance, and efficiency. - Regulatory & Risk Management: Ensure operational adherence to federal and international regulatory requirements (e.g , CFPB, FDIC, OCC, AML/BSA), and implement robust internal controls to mitigate risk and maintain audit readiness. - Client & Partner Management: Serve as a senior point of contact for B2B clients and third-party vendors, maintaining high service levels and supporting new client onboarding and relationship expansion. - Process Improvement & Automation: Drive continuous improvement through lean methodologies, process reengineering, and adoption of automation, RPA, and AI technologies to enhance customer experience and reduce cost-to-serve. - Global Workforce Leadership: Lead and develop a high-performing, culturally diverse global service team, including U.S -based and offshore contact centers, back-office operations, and vendor partners. - Data & Performance Management: Establish and monitor KPIs, SLAs, and customer satisfaction metrics to drive performance accountability and operational transparency. - Customer Experience Ownership: Champion end-to-end customer journey improvements, ensuring high NPS, low complaint volume, and a consistent omnichannel service experience. - Cross-Functional Collaboration: Partner with Product, Technology, Compliance, Legal, and Finance to support product launches, system integrations, and regulatory initiatives. - Transformation & Change Leadership: Lead enterprise-level change initiatives, including platform migrations, process transformations, and strategic insourcing/outsourcing decisions. Requirements/Qualifications: - Bachelor's degree in business or related field with master's degree preferred. - 15+ years' experience in people management experience with demonstrated ability to lead teams and drive results through others. - 15+ years' experience in credit card, loan, lease and/or specialty operations inclusive of payment processing, exceptions, default, customer experience, fraud strategies, fraud prevention, and recovery. - 15+ years' experience in the consumer credit card, loan, and lease industry and deep subject matter expertise working with Networks, Core Processors, and Servicing Platforms. - Demonstrated C-level contact and engagement experience. - Demonstrated experience leading successful, high dollar client portfolios - 10+ years managing large, international sites. - Vertical industry expertise and thought leadership with proven track record of inspiring and disciplined leadership. - With demonstrated track record of leading high performing teams through direct management and influence. - High degree of business acumen and high emotional intelligence. - Strong knowledge and experience in consumer credit card industry. - Strong interpersonal and communication skills; excellent written and verbal skills. - Experience with Microsoft Office Suite, specifically Excel, PowerPoint, Word, and Project. - Experience with collateral repossession operations preferred but not required. - Strong working knowledge of computer software including Microsoft Office and Card, Loan, and Lease Servicing Software. - Ability to occasionally travel to our San Diego, Sioux Falls, Portland, Philippines, India, and Mexico

Vervent - Vice President - Global Service Operations 

Job Summary: - The Business Transformation Director will lead strategic transformation initiatives within the company to drive efficiency, innovation, and enhanced service delivery. - This role will oversee large-scale projects that optimize processes, integrate new technologies, and improve operational performance in alignment with the companys long-term goals. - The ideal candidate will have extensive experience in financial services, operational excellence, change management, data analysis, and business intelligence. They will bring together key strands of technology, continuous improvement, and behavioral science to drive transformational changes that are embedded within the organization for meaningful impact. Key Responsibilities: - Lead and oversee the planning, execution, and monitoring of transformation initiatives, ensuring adherence to best practices, standards, and methodologies. - Develop and implement a comprehensive business transformation strategy that aligns with the companys objectives and operational priorities. - Lead cross-functional teams to identify, analyze, and execute process improvement initiatives, ensuring efficiency and cost-effectiveness. - Oversee the adoption of digital technologies, automation, and data-driven decision making to enhance operational capabilities. - Utilize data analysis and business intelligence to drive informed decision-making, identify trends, and measure transformation success. - Roll out predictive analysis capability through data analysis and business intelligence. - Identify and leverage opportunities for innovation, collaboration, and co-creation with internal and external stakeholders, fostering a culture of continuous improvement and learning across the organization by proactively seeking out opportunities for change and sourcing new solutions to improve delivery. - Drive cultural and organizational change, ensuring buy-in and engagement from key stakeholders at all levels. - Evaluate the impact and effectiveness of the transformation initiatives and ensure alignment with the organizations performance indicators and quality standards. - Collaborate closely with C-Suite and other senior leadership, technology, risk, compliance, and finance teams to ensure seamless execution of transformation programs. - Establish and monitor key performance indicators (KPIs) to track progress, measure impact, and report on transformation success. - Identify potential risks and develop mitigation strategies to ensure smooth project execution. - Act as a champion for continuous improvement methodologies such as Lean, Six Sigma, and Agile. - Manage budgets, resources, and timelines for multiple transformation initiatives. - Provide leadership, guidance, mentoring, and coaching to project teams and internal stakeholders, promoting a high-performance and customer-focused culture. Qualifications & Experience: - A degree or higher in Business, Management, or a related field, or equivalent experience (MBA). - 10+ years of experience in business transformation, operational strategy, or process improvement within financial services. - Proven senior experience in leading and successfully delivering transformation change in an operational context. - Strong knowledge of digital transformation, automation technologies, data analysis, business intelligence, RPA and AI Experience as evidenced by skills such as machine learning, natural language processing, or data science. - Critically, highly digitally literate with proven experience utilizing progressive technologies (including Artificial Intelligence) to drive business improvement or customer experience. - Passionate about the impact of technology and a natural ability to actively seek out new ways technology can be operationalized to improve services. - Expertise in change management methodologies such as PROSCI, ADKAR, or equivalent. - Certification in Lean Six Sigma (Black Belt preferred) or Agile methodologies is an advantage. - Excellent project and program management skills, with the ability to plan, execute, and monitor multiple transformation initiatives simultaneously, managing associated budgets, resources, and risks. - Exceptional stakeholder management and communication skills, with the ability to build and maintain effective relationships, and influence and persuade at all levels. - Innovative and creative thinking skills, with the ability to identify and leverage opportunities for improvement, co-creating new and customer-centric solutions. - Analytical and problem-solving skills, with the ability to evaluate and measure the impact and effectiveness of transformation initiatives, ensuring alignment with the organizations performance indicators and quality standards. - Leadership and people management skills, with the ability to lead, guide, and coach the transformation team and other colleagues, fostering a high-performance and customer focused culture.

Director - Business Transformation 

Summary: - The Director of CX Quality and Training leads the strategy, design and implementation of all CX Quality and Training policies, programs, and related insights. - This person will be responsible for establishing standards, policies, and procedures to evaluate the effectiveness and efficiency of customer experience, provide insights to business operations and drive improvement through close collaboration with business line leaders throughout the organization. - This position has direct oversight for establishing a comprehensive Training program inclusive of training modules, communications, evaluations and policy and procedure manuals. - As a member of the leadership team, the Director of CX Quality and Training will plan and implement best in class development and monitoring functions while enhancing employee engagement and overall client and customer satisfaction. Responsibilities: - Develop Quality and Insights Strategy: Develop a strategic vision for customer service quality and insights that will drive organizational goals and objectives, including creating consistent standards for quality across CX and implementing industry leading programs and methodologies, supported by technology. - Most importantly, this person is responsible for representing the voice of the customer and the voice of the business through robust insights related to our offerings. - Support business transformation efforts through the development of comprehensive and effective training curriculum and QA program. - Maintain primary responsibility for ensuring customer satisfaction, resolving compliance issues, and accountability for end-results. - Analysis: Define, measure and monitor Departments' performance to KPIs and SLAs. - Analyze results and develop action plans based on findings from quality programs and related insights. - Create implementation plans to drive improvement across key metrics with operational and client service teams. - Identify and implement best practices for accountability with appropriate reporting metrics that support client and company goals and objectives and lead to highly engaged team performance. - Evaluate existing processes and identify opportunities for improvement. - Collaborate with Stakeholders: Partner with cross-functional teams to align goals as well as action plans to improve business performance and drive process improvement. - Contribute to business planning and strategic direction with executives of each business unit for ongoing client and employee support through strong training, employee development, and well documented policies and procedures. - Stay Current with Industry Trends, including Technology: Stay abreast of industry trends, best practices, and emerging technologies in customer service, training, and quality. - Incorporate innovative approaches and tools to enhance the impact and efficiency of the customer experience leveraging AI and LLM. - Manage quality and training professionals: Lead and supervise a team of quality and training professionals responsible for analyzing and delivering insights to key stakeholders. - Provide guidance, direction, and set expectations including adherence to best practices. - Develop and maintain professional partnerships with cross-functional management while being accountable for execution of day-to-day employee development, employee performance related to quality standards and policies and procedures. - Culture: Foster a results-driven culture and deep understanding of Customer and Employee needs. - Provide leadership that creates an entrepreneurial work environment through involvement in developing and hiring superior talent and instilling a culture of collaboration, accountability and measurability. Requirements/Qualifications: - Bachelor's degree in Business, Management, or related field. - 15+ years' experience directly related to the primary responsibilities listed and inclusive of 5+ years in leadership roles. - Expertise in applying instructional design principles and adult learning theories to create engaging, effective training programs tailored to diverse learning styles. - Experience with contact center software, quality management systems and metrics. - Ability to conduct thorough needs assessments, job-task analyses, and evaluate training effectiveness using a variety of data analysis tools and methodologies. - Demonstrated ability and experience in cultural transformation with measurable results through the use of analytics and metrics. - Demonstrated ability to communicate effectively and constructively in writing and verbally with all levels of employees while exhibiting strong judgement and diplomacy. - A creative mindset with the ability to leverage cutting-edge educational technologies and methodologies to enhance learning experiences and outcomes. - Must demonstrate proven leadership skills with the ability to influence key decision makers, work autonomously and effectively collaborate across business lines under time pressure and dynamic priorities. - Proficient in managing multiple initiatives simultaneously, from initiation through to completion, ensuring timely delivery and adherence to budget and scope. - Solid organizational skills with ability to lead teams of various sizes, focus on broader goals and project details simultaneously, and multi-task effectively. - Ability to manage large-scale operations, including multiple Departments and geographies. - Proven ability with operational analyses, business process optimization and performance indicators to drive quality controls, policies/procedures and training.

Director - Customer Experience/Quality & Training - BPO 

Apply to 5 Vervent jobs on iimjobs.com, India's No.1 Management job portal. Explore Management job in Vervent Now! Company Page, IIM MBA Jobs, Ecommerce, Retail, Business, Development, Manager, Technology, Healthcare, Telecom, Insurance, FMCG, Media, BFSI, Director, VP/AVP, CEO/CFO, AGM/DGM

Apply to 5 Vervent jobs on iimjobs.com, India's No.1 Management job portal. Explore Management job in Vervent Now! Comapny page, IIM MBA Jobs, Ecommerce, Retail, Business, Development, Manager, Technology, Healthcare, Telecom, Insurance, FMCG, Media, BFSI, Director, VP/AVP, CEO/CFO, AGM/DGM

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