Quantum World Tele Services Reviews by Employees

Account Manager Job Description: We are seeking a dynamic and experienced Account Manager to manage our strategic relationship with Tech Mahindra. The ideal candidate will play a key role in maintaining client satisfaction, ensuring successful project/service delivery, and identifying new business opportunities within the account. This role requires strong interpersonal, analytical, and organizational skills, as well as a deep understanding of IT services and client management. Key Responsibilities: Client Relationship Management: - Serve as the primary point of contact for the Tech Mahindra account. - Build and nurture strong client relationships to drive satisfaction and long-term partnership. - Understand the clients business goals, challenges, and industry landscape to deliver tailored solutions. Delivery Oversight: - Ensure seamless delivery of services and projects in line with client expectations and SLAs. - Coordinate with internal delivery, recruitment, and technical teams to meet client demands and timelines. - Monitor project milestones, resource allocation, and risk mitigation. Account Growth & Strategy: - Identify and pursue opportunities for account growth, including upselling and cross-selling IT solutions. - Collaborate with business development teams to expand the scope of services within the account. - Drive strategic initiatives to enhance client value and improve business outcomes. Issue Resolution: - Handle client escalations professionally and efficiently. - Implement corrective actions to resolve issues and prevent recurrence. Reporting & Forecasting: - Provide regular updates to senior management on account status, revenue forecasts, and business pipeline. - Maintain accurate documentation of account activities, proposals, and performance metrics. Requirements & Qualifications: - Bachelors degree in Business Administration, Information Technology, or a related field (MBA preferred). - 6 to 8 years of experience in Account Management or Client Services within the IT/Technology industry. - Proven experience managing large enterprise accounts, preferably with exposure to Tech Mahindra or similar clients. - Strong understanding of IT services, staffing, and project delivery models. - Excellent communication, negotiation, and interpersonal skills. - Ability to work independently and manage multiple stakeholders effectively. - Strong analytical and problem-solving abilities. Preferred Skills: - Familiarity with IT resource management, recruitment processes, and delivery coordination. - Experience using CRM tools and reporting platforms. Join us to be a part of a fast-growing organization where you can make a real impact while advancing your career.

Noida

Account Manager - IT 

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Apply to 1 Quantum World Tele Services jobs on iimjobs.com, India's No.1 Management job portal. Explore Management job in Quantum World Tele Services Now! Comapny page, IIM MBA Jobs, Ecommerce, Retail, Business, Development, Manager, Technology, Healthcare, Telecom, Insurance, FMCG, Media, BFSI, Director, VP/AVP, CEO/CFO, AGM/DGM

Quantum World Tele Services Jobs