Free meal

Office gym

Cafeteria

Polo Orchid Resort Reviews by Employees

Key Responsibilities: 1. Recruitment Strategy & Planning - Develop and implement recruitment strategies aligned with organizational goals. - Plan manpower requirements in coordination with department heads and management. - Ensure timely and cost-effective hiring of qualified candidates. 2. Talent Sourcing & Selection - Source and attract candidates through various platforms including job portals, social media, campus drives, and networking. - Conduct preliminary screening and coordinate interviews with functional heads. - Manage the end-to-end recruitment process - from job posting to onboarding. 3. Employer Branding & Candidate Experience - Promote the organization as an employer of choice in the hospitality sector. - Ensure a positive candidate experience throughout the recruitment cycle. - Represent the company at hospitality institutes, career fairs, and professional forums. 4. Team Management & Reporting - Lead and mentor the recruitment team to achieve hiring targets. - Maintain and present recruitment analytics and dashboards to management. - Ensure compliance with all HR and labor regulations during hiring processes. 5. Vendor & Stakeholder Management - Liaise with recruitment agencies and consultants for specialized roles. - Build strong relationships with internal stakeholders to understand evolving manpower needs.

Kolkata

Polo Towers Group -  Recruitment Manager 

Head Of Marcom 1. Social & Digital Media Strategy Objective : Establish a strong digital presence to drive brand awareness, engagement, and direct bookings. Social Media Management: - Approve and oversee content calendars for each hotel and restaurant across Instagram, Facebook, LinkedIn, and YouTube. - Introduce interactive content formats (reels, live sessions, contests, Q&A sessions) to increase engagement. - Maintain real-time engagement tracking and refine strategies accordingly. - Paid Digital Campaigns & Performance Marketing - Oversee and approve targeted advertising campaigns (Google Ads, Meta Ads, YouTube, LinkedIn). - Ensure retargeting strategies are implemented to convert high-intent visitors into bookings. SEO & Website Optimization: - Final approval on SEO strategies, website UI/UX, and booking funnel enhancements. - Ensure location-based and experiential content drives direct bookings. - Influencer & User-Generated Content (UGC) Strategy - Final decision on influencer collaborations and long-term brand ambassadors. - Approve UGC strategies and incentives for guest participation. - Content Creation & Data Bank Management - Oversee the creation of high-quality digital content across all units, ensuring consistent and on-brand messaging. - Develop and maintain a centralized data bank of marketing assets and content, updated regularly for use across hotels and restaurants. - Digital Reputation Management - Monitor brand sentiment analysis and ensure negative PR crisis control. - Ensure the Assistant Marketing Manager manages online reviews while escalating key issues. - Analytics & Reporting - Approve monthly digital performance reports presented to the CEO & Project Head. - Ensure continuous optimization based on data insights. KPI: - Increase overall digital engagement by 5% per quarter and boost direct bookings via digital channels by 10% YoY, while creating at least 150-200 high-quality content assets per quarter and maintaining a comprehensive, up-to-date data bank. 2. Public Relations (PR) & Brand Reputation Management Objective : Strengthen brand credibility and media presence through strategic PR initiatives. - Media Outreach & Press Relations - Approve and oversee press releases, media coverage plans, and brand storytelling. - Maintain strong relationships with media agencies and contacts. - Press Conferences & Media Events - Oversee and approve PR events, media meet-ups, and influencer FAM trips. - Crisis Communication & Reputation Management - Personally handle high-risk brand reputation issues. - Implement real-time response strategies. - Influencer & Celebrity Engagement - Finalize and create campaigns for influencer partnerships. - Ensure influencer selection aligns with brand positioning. - Thought Leadership & Corporate PR - Approve executive visibility strategies for Polo Towers leadership in industry forums, media, and on LinkedIn. KPI: - Secure at least 7-8 major media placements per quarter while maintaining a 90% positive sentiment rate, and finalize/execute 6-7 influencer collaborations per quarter that align with brand positioning. 3. Internal & External Communication Objective: Ensure seamless communication between internal teams, stakeholders, and external audiences. - Internal Communication Strategy - Approve and oversee monthly brand updates and internal communication briefs. - Ensure the marketing team and hotel staff understand and align with the brand vision. - External Communication Strategy - Approve and oversee guest communication across digital, email, and offline channels. - Stakeholder & Partner Engagement - Approve strategic partnerships with OTAs, tourism boards, experience curators, and other external alliances. KPI: - Achieve 90% internal alignment on brand messaging and secure at least 1 new strategic partnerships per quarter. 4. Marketing Strategy & Campaigns Objective: Develop a high-impact marketing strategy to drive revenue, brand visibility, and guest engagement. - 360-Degree Marketing Campaigns - Final decision on multi-channel marketing campaigns ensuring cohesive storytelling. - Hotel & Restaurant Promotions - Oversee and approve promotions, food festivals, and seasonal offers. - Branding & Offline Marketing - Oversee branding initiatives across traditional media channels including radio, outdoor hoardings, and ticketing platforms. - Approve and manage PR engagement activities to enhance brand visibility and guest engagement. - Develop comprehensive brand identity dockets, including immersion videos, brand manuals, brochures, digital literature, etc., to ensure a consistent and immersive brand experience across all touchpoints. - Ensure consistent messaging across both digital and offline channels. - Performance Tracking & ROI Optimization - Final decision-maker for budget allocations and ROI-driven marketing investments. Basic KPI: - Achieve a minimum 4x ROI on campaigns, increase revenue from promotions by 10% YoY, and drive a 15% increase in brand recall through integrated offline, brand identity, and PR engagement campaigns. 5. Crafting Experiences & Events Objective: Create immersive experiences to enhance guest engagement and brand loyalty. - Conceptualizing Unique Experiences - Develop signature experiences for each Polo Towers property (e.g., heritage tours, floating dining at Polo Floatel, private chef-curated dinners). - Introduce branded in-room experiences (curated playlists, bespoke amenities, local cultural touchpoints). - Event Planning & Execution - Approve and oversee annual event calendars for hotels and restaurants. - Ensure events align with target audience preferences and seasonal demand. - Guest Engagement Events - Approve interactive guest events (mixology workshops, wellness retreats, themed brunches). - Ensure the Assistant Marketing Manager and Marketing Executive execute on-ground activations as defined.

Polo Towers Group -  Head - Marketing Communications 

Head Of Finance (CA) (Multi Unit Exp) Financial Planning and Analysis: - Monitor financial performance against targets, identify variances, and provide proactive recommendations for improvement. Financial Reporting and Consolidation: - Ensure accurate and timely preparation of financial statements, reports, and presentations for management and stakeholders. - Oversee the consolidation of financial data from all hotels to provide a comprehensive view of the company's financial position. - Maintain accounting policies and procedures in compliance with relevant regulations and accounting standards. - Be Responsible for Monthly Books Closing, Quarterly Books closing and Audited Financial Results. Compliance and Risk Management: - Ensure compliance with all applicable laws, regulations, and accounting standards, including tax and statutory requirements. - Develop and maintain robust internal controls to safeguard assets and minimize financial risk. - Coordinate internal and external audits, addressing any identified issues or recommendations. Financial Strategy and Decision Support: - Provide financial insights and guidance to senior management to support strategic decision-making and business planning. - Evaluate investment opportunities, conduct financial due diligence, and make recommendations for acquisitions or divestments. - Collaborate with other departments to assess financial implications of operational initiatives and cost-saving measures. Team Leadership and Development: - Lead and manage a team of finance professionals, providing mentorship, guidance, and performance feedback. - Foster a culture of continuous learning and development within the finance department. - Promote collaboration and cross-functional partnerships to drive financial excellence across the organization.

Polo Towers Group - Head - Finance - CA 

Head - Operations (Multi Hotel Exp) (10-12 yrs) 1. Operational Management: - Supervise all aspects of hotel operations, including front office, housekeeping, food and beverage, maintenance, and guest services. - Support the General Managers in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence. - Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget. - Ensure consistent service standards are met across all departments. - Monitor performance metrics to assess operational efficiency. 2. Team Leadership: - Lead and manage a team of department heads, providing guidance, support, and training. - Foster a collaborative and positive work environment across the hotel group. - Conduct regular staff meetings to ensure smooth communication between departments. 3. Financial Management: - Oversee the hotel's budget, controlling costs and maximizing profitability. - Analyse financial reports, forecast revenues, and implement strategies for cost control. - Ensure proper pricing strategies and revenue management practices are in place. - Ensuring achieving budgeted GOP NOP EBITDA of all the hotels assigned for. 4. Managing the Guest Experience - Reviews guest feedback with management team and ensures appropriate corrective action is taken. - Responds to and handles guest problems and complaints. - Stays visible and interfaces with on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. - Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations. 5. Strategy and Growth: - Develop and implement operational strategies for improving hotel performance. - Work closely with senior management to align hotel operations with the overall corporate strategy. - Drive the hotel's growth by identifying opportunities for expansion or renovation. 6. Compliance and Quality Control: - Ensure the hotel complies with all relevant health, safety, and environmental regulations. - Maintain high standards for quality control in guest services, food safety, and housekeeping. 7. Technology and Innovation: - Introduce and implement new technologies that improve operational efficiency, guest experience, and revenue management. - Stay updated on industry trends and competitors, incorporating best practices. Required Skills and Qualifications: - Leadership and Communication: Strong leadership, interpersonal, and communication skills are essential to manage teams effectively. - Financial Acumen: Experience in budgeting, financial analysis, and cost control is crucial. - Customer Service: Deep understanding of hospitality and customer service standards. - Problem-solving: Ability to think critically and resolve operational challenges quickly. - Industry Experience: Typically, 5-10 years of experience in hotel management with a background in various departments (e.g., front office, F&B, housekeeping) with the same designation heading of multiple units/Hotels Operations. This role requires someone who can think strategically, make data-driven decisions, and lead a diverse team of professionals to deliver exceptional experiences for guests.

Polo Towers Group - Head - Operations 

Apply to 4 Polo Orchid Resort jobs on iimjobs.com, India's No.1 Management job portal. Explore Management job in Polo Orchid Resort Now! Company Page, IIM MBA Jobs, Ecommerce, Retail, Business, Development, Manager, Technology, Healthcare, Telecom, Insurance, FMCG, Media, BFSI, Director, VP/AVP, CEO/CFO, AGM/DGM

Apply to 4 Polo Orchid Resort jobs on iimjobs.com, India's No.1 Management job portal. Explore Management job in Polo Orchid Resort Now! Comapny page, IIM MBA Jobs, Ecommerce, Retail, Business, Development, Manager, Technology, Healthcare, Telecom, Insurance, FMCG, Media, BFSI, Director, VP/AVP, CEO/CFO, AGM/DGM

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