Celcom Solutions Global Reviews by Employees

About Celcom: Celcom is a trusted technology partner with over a decade of experience delivering high-quality services to global clients. As a market leader in the Telecom domain with a strong focus on BFSI, we specialize in Greenfield Implementations, Transformations, and Managed Services. An ISO 9001:2015 certified company, we provide Implementation, Consulting, Digital Transformation, Testing, and Data Services for the Oracle BSS/OSS product stack. Founded in 2010 in the UK and with a regional office in Chennai, India, Celcom has a global presence across APAC, MENA, the Middle East and the UK. We empower organizations with industry-specific solutions that drive innovation, streamline operations, and achieve digital excellence. Role Overview: The Service Delivery Associate Director / Director will be responsible for leading and managing end-to-end service delivery for telecom solutions, ensuring exceptional quality, adherence to SLAs, and strong client satisfaction. This role demands deep telecom domain expertise, proven leadership skills, and the ability to drive operational excellence. Key Responsibilities: Client Relationship Management: - Act as the primary point of contact for all service-related matters. - Build and maintain strong, long-term client relationships. Service Delivery Leadership: - Take full accountability for service delivery performance and customer satisfaction. - Drive service governance across development, testing, and operations projects. - Ensure services are delivered on time, within budget, and aligned with quality standards. Process Optimization: - Define, implement, and continuously improve service delivery processes to enhance efficiency and effectiveness. - Monitor KPIs and SLAs, identifying and addressing areas for improvement. Issue & Escalation Management: - Identify, communicate, and resolve service-related issues and escalations promptly. Performance Reporting: - Provide stakeholders with regular updates and reports on service delivery performance. Customer Feedback & Continuous Improvement: - Gather and analyze customer feedback to drive service enhancements. - Contribute to the design and execution of service delivery strategies and initiatives. Qualifications & Skills: - Any Degree - Strong track record in managing large-scale service delivery engagements in the telecom domain. - In-depth knowledge of the Telco BSS and OSS ecosystem. - Proven leadership, stakeholder management, and communication skills. - Ability to work in a dynamic environment and manage cross-functional teams. - Experience in service governance, process improvement, and performance optimization. Experience: 15-17 years overall experience, including a minimum of 5+ years in Service Delivery management. Industry Focus: Strong expertise in the Telco BSS/OSS ecosystem is mandatory Bangladesh based job role, selected people from India will transfer to Bangladesh for the project.

Bangladesh

Overseas/International

Celcom Solutions - Associate Director/Director - Delivery 

Job Title: Sales Director (Middle East & Africa). Location: Mumbai OR Chennai. Experience Required: 12+ years. Travel Requirement: Up to 40% international travel. Position Overview: We are seeking an accomplished Sales Director to lead and expand our business presence across the Middle East and Africa. The ideal candidate will have a proven track record in managing senior-level client relationships, driving strategic sales initiatives, and delivering large-scale managed services solutions. This role requires strong consultative selling capabilities, commercial acumen, and the ability to translate technical offerings into compelling business value propositions. Key Responsibilities - Client Relationship Management: Build and nurture senior-level relationships with customer organizations, positioning the company as a trusted business partner. - Business Development: Identify, develop, and close opportunities in Managed Services, covering manpower, processes, applications, and automation solutions. - Consultative Selling: Engage in solution-oriented discussions with clients to align technical offerings with their business objectives. - Contract Management: Understand and negotiate relevant technical, commercial, and legal clauses in complex, multi-layer contracts with customer organizations. - Portfolio Management: Manage a sales portfolio exceeding USD 5 million, ensuring growth and profitability. - Market Expansion: Drive sales strategies and execution plans for ME & Africa regions, leveraging market insights and competitive intelligence. - Collaboration: Work closely with delivery, pre-sales, and leadership teams to ensure customer satisfaction and successful contract execution. Required Skills & Experience - 12+ years of proven experience in sales leadership, preferably in Managed Services or Telecom/IT services. - Demonstrated ability to build C-level relationships and convert them into long-term partnerships. - Expertise in consultative selling and creating strong business cases for complex technical solutions. - Strong understanding of technical, commercial, and legal aspects of multi-tier contracts. - Experience managing large-scale sales portfolios (USD 5M+). - Excellent communication, negotiation, and interpersonal skills. - Willingness to travel internationally up to 40%.

Mumbai

Chennai

Tamil Nadu

Celcom Solutions - Director - Sales 

Apply to 2 Celcom Solutions Global jobs on iimjobs.com, India's No.1 Management job portal. Explore Management job in Celcom Solutions Global Now! Company Page, IIM MBA Jobs, Ecommerce, Retail, Business, Development, Manager, Technology, Healthcare, Telecom, Insurance, FMCG, Media, BFSI, Director, VP/AVP, CEO/CFO, AGM/DGM

Apply to 2 Celcom Solutions Global jobs on iimjobs.com, India's No.1 Management job portal. Explore Management job in Celcom Solutions Global Now! Comapny page, IIM MBA Jobs, Ecommerce, Retail, Business, Development, Manager, Technology, Healthcare, Telecom, Insurance, FMCG, Media, BFSI, Director, VP/AVP, CEO/CFO, AGM/DGM

Celcom Solutions Global Jobs