An astute Professional with 14 years exposure in Retail Sales, Channel Sales, Corporate Sales, Franchise development, Relationship Management, Marketing and business development with growth oriented organizations.
Before this I was working with Reliance Communication Ltd, Tata Teleservices Ltd, Bharti Airtel Ltd & Easy Bill Limited (A Hero Group Company).
Currently Working as a Circle Government Account Manager, Haryana. Acquiring & Handling Major Accounts Like-HPGCL, PNB, Haryana Corporative Banks, Secretariat, Hartron, C.C.S. Haryana Agriculture University etc.
In Idea Cellular Limited launched 4 G Business & worked in the retail markets of Hissar Zone (Hissar Cluster, Haansi Cluster, Sirsa Cluster, Fatehabad Cluster & Jind Cluster) as a ASM.
In Reliance Communication worked as Circle Key account Manager at Punjab Circle. (Amritsar Cluster, Jalandhar Cluster, Pathankot & Hoshiarpur Cluster)
In Bharti Airtel Ltd launched 3 G Business and worked in the retail markets of Dehradun, Rishikesh, Haridwar, Meerut, Saharanpur, and Roorkee.
In Reliance Communication launched 3 G and worked in the retail markets of Dehradun, Vikasnagar, Rishikesh, Haridwar, Meerut, Saharanpur, Muzaffarnagar and Roorkee.
In Easy Bill launched and worked in the retail markets of Delhi /NCR, Rajas than, Punjab and Haryana.
Areas of Expertise:
Sales and Marketing Operations.
Appointing and managing the chain of Retail Stores (COCO, COFO & FOFO), Direct Team (DST, CSA & DSA) & pushing them for output.
Develop the Uttarakhand, Punjab & Haryana region for business development by attracting new clients and by helping in designing need-based product for existing clients.
Driving sales initiatives to achieve business goals & managing the sales team to achieve them.
Monitoring accounts/cash flow/collections/recoveries etc, for credit control management.
Conducting detailed market study to analyze the latest market trends and tracking competitor activities to provide valuable inputs for fine tuning the selling and marketing strategies.
Coordinating with other departments for restructuring products as per the specific regional need.
Developing cross-selling mechanism.
Implementing promotional activities as a part of brand building and market development effort.
Timely review with the clients for need based products.
Idea Cellular Limited, Haryana (August 2017 to till date)
GAM-Haryana Circle (Nov 2017 to till Date)
Working as a Government Account Manager-Haryana Circle. Taking Care of Postpaid business through Government Enterprises of Haryana Circle. Directly reporting to the EBU Head-Haryana.
Job Profile:
Expansion of Government Channels in all Zones (Ambala, Panipat, Rohtak, Rewari & Hissar)
New strategic tie-ups with the Government for new revenue generation mechanisms. (SI, ILL, IOT etc.)
Organize HNI events for Large Government Accounts.
Timely review with the clients for need based products to augments the sales.
Cracked Major Government Accounts through Tender.
Designed Territory & Contact List for Channel Partners. (For IOCR Customers).
ASM-Postpaid (August 2015 to Oct 2017)

Worked as an ASM-Hisar Zone. Taking Care of Postpaid & Prepaid Business through COCO’s, FOFO’s, DSA’s CSA’s & DST.
Handling 5 Clusters in Hisar Zone (Hissar Cluster, Haansi Cluster, Sirsa Cluster, Fatehabad Cluster & Jind Cluster).
Job Profile:
Increase Revenue & make profitable of Company owned & Company Operated Stores (COCO’s) in month on month basis.
Handling a Team of 5 on roll Employees (4 TSM & 1 KAM) & 30 DST’(Male & Females) including 2 team leaders.
Achievement of Prepaid & Postpaid Target.
Appointment of New Channel Partners/Company Store in Vacant areas.
Store Roll out as per AOP (Count of new store roll out/ Expansion of store in out skeet/upcountry, Count of refurbishment of existing stores.
Timely review with the clients for need based products to augments the sales.
New strategic tie-ups with the companies for new revenue generation mechanisms (Call Centers)
Expansion of A & B Category Accounts.
Organize HNI events for Large Corporates.
Local Market Activities: Signage, Merchandising & Promotions.
Initiative for reducing Voluntary Churn involvement in Retention effort.
Ensure Timely banking as per PIS support to Commercial.
Reliance Communication Limited, Punjab (May 2014 to August 2015)
Worked as a Circle Key Account Manager-Punjab .Taking care of CWG Business through CSA'S, DST Team & SME Executive. Reporting directly to Hub CWG Head (Punjab & Himanchal Pradesh).

Job Profile:
Expansion of Corporate Channels in Clusters & sub-clusters. (Amritsar, Jalandhar, Ludhiana, Pathankot & Hoshiarpur).
New strategic tie-ups with the companies for new revenue generation mechanisms (Call Centers)
Expansion of A & B Category Accounts.
Organize HNI events for Large Corporates.
Handling a Team of 50 employees (2 RCOM Employees, 3 Team Leaders & 45 Sales Team. 40 % Male & 60 % Females.

Evolving market segmentation & penetration strategies to achieve targets.
Timely review with the clients for need based products to augments the sales.
Tata Teleservices Ltd, UP (Dec '13 to May 2014)

Working as a Group Store Manager (Retail) -Bareilly Cluster. Taking Care of COCO’s & FOFO’s.
Reporting directly to Circle Retail Head-Postpaid. (UP)

Job Profile:
Increase Revenue & make profitable of Company owned & Company Operated Stores (COCO’s) in month on month basis.
Handling a Team of 20 Sales Ad visor/Customer Care Executives.
Achievement of Prepaid & Postpaid Target in CDMA & GSM.
Appointment of New Channel Partners/Company Store in Vacant areas.
Store Roll out as per AOP (Count of new store roll out/ Expansion of store in out skeet/upcountry, Count of refurbishment of existing stores.
Recruitment &Training of Sales Advisor in month on month Basis.
Download Monthly Schemes/Incentives Plan


Bharti Airtel Limited, Uttrakhand (June 2012 to Nov 2013)
Working as an Assistant Postpaid Manager (B2C) -Dehradun Cluster. Taking Care of Channels, Store Channel Expansion & large Corporate accounts, DST, DSA & DDSA. Reporting directly to ZBM. (Dehradun Zone).

Job Profile:
Expansion of Channels in new towns-Airtel Exclusive Stores & Direct Sales Team. (ARC, AEO, DSA &DDSA).
Handling 10 Airtel Stores, 7 DSA's, 3 DDSA's & DST Team (1-Team Leader &10 Sales Executives)
Increase Postpaid Revenue (Voice & Data).
Handling Inbound & Outbound Sales.
Appointment of New distributors in vacant areas.
Store Roll out as per AOP (Count of new store roll out/ Expansion of store in out skeet/upcountry, Count of refurbishment of existing stores.
Relationship Management with the assigned Customer Base of the Store.
Organize HNI Events for both Prepaid & Postpaid.
Tracking store ROI on an ongoing basis & initiating Corrective Measures.
FOS Collage & Productivity Enhancement through daily monitoring.
Promoting Airtel Money.

Reliance Communication Limited, Uttrakhand. (Feb'09 to June '12)

Working as a Manager-Retail Lead in Reliance Communication Ltd.-UP (West &Uttrakhand) -Dehradun Cluster. Taking Care of Channels/Store Channel Expansion & large Corporates accounts. Reporting directly to ZBM –Dehradun Zone.

Job Profile:
Increase Revenue in month on month basis.
Achievement Prepaid & Postpaid Target in CDMA & GSM Nos.
Achievement of Handsets Primary, Revenue Billing directly to Distributors/RMS/Mini RMS /FOFO.
Appointment of New distributors in vacant areas.
Store Roll out as per AOP (Count of new store roll out/ Expansion of store in out skeet/upcountry, Count of refurbishment of existing stores.
Handset Upgrade Target: Numbers of existing customers going in for H/S exchange as per a % Existing base.
Quality of Sales: % of customers with FB/SB due not paid with O/S Rs 100 / and quality acquisition monitoring in both Postpaid & Prepaid. Ensure timely deposit of CAF within assign SLA.
Local Market Activities: Signage, Merchandising & Promotions.
Initiative for reducing Voluntary Churn involvement in Retention effort.

Achievements:
Successfully Launched HSD-Broadband in Dehradun Cluster.
Created a HSD client base from 0 to 300 % in three months. (1200 Postpaid and 300 Prepaid)
Made Dehradun Cluster no.2 in terms of HSD Customer Base in UP Region.

Easy Bill Limited - (A Hero Group Co.) Sep'03 to Feb'09
Working as an As Territory Manager (state Head) -Haryana. (Previously in, Delhi, NCR, & Rajas than)

Attainments:
Launched Easy Bill Retail operations in Delhi/NCR, Haryana and Rajas than and appointed around 1000 Retailers across all parts.
Played a key role in new business tie-ups with various bill issuer companies in Haryana, Delhi / NCR & Rajas than.
Selected from Delhi team for start-up of Rajasthan &Haryana Retail operations in 2006 and worked there as Territory Manager handling a team of 14 Sales Officers. Appointed around 200 retailers in Haryana.
Launched Rajas than Operations in 2005 in collaboration with IT department of Govt. of Rajas than for e-mitra project and appointed around 50 Retailers in the cities of Jaipur.
Recorded appointment of maximum number of franchise (Retailers) as part of new business development in various parts of India.
Monthly review and meeting with all clients in the region for the compliance of SLA and TAT.

Academic Credentials:
Professional Qualification:
1. Post Graduate Diploma in Business Administration (PGDBM) from Institute of Management, Commerce & Vocational Education (IMCVE), Meerut. Session 2001-03. In first division with specialization in SALES.
2. Bachelor of Business Administration (BBA) from CCS University, Meerut. Session 1998-2001 in first division with specialization in MARKETING.

Personal Details:
Date of Birth: 15/12/1980
Languages Known: Hindi, English
Marital Status: Single
Location: Anywhere in India.


(Tushar Pandey)

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