Zeno Health - Senior Manager - Research & Growth Operations

Job Description:

As the Senior Manager of Operations for our retail offline pharmacy business, you will play a pivotal role in driving strategic initiatives, overseeing operational activities, and scaling our business from inception to expansion. This role offers a unique opportunity for an experienced individual with a proven track record of success in Indian startups to lead operational excellence and drive sustainable growth in a dynamic and fast-paced environment.

Responsibilities:

Strategic Planning and Execution:

- Develop and execute strategic plans, business models, and growth strategies to drive the expansion and scale-up of our retail offline pharmacy operations.

- Define clear objectives, milestones, and key performance indicators (KPIs), tracking progress and adjusting strategies as needed to achieve organizational goals.

- Identify market trends, opportunities, and threats, leveraging insights to inform decision-making and prioritize resource allocation.

Operational Leadership and Management:

- Oversee all aspects of retail pharmacy operations, including inventory management, sales forecasting, customer service, and regulatory compliance, ensuring alignment with company standards and objectives.

- Establish and optimize operational processes, workflows, and systems to enhance efficiency, productivity, and profitability across multiple pharmacy locations.

- Implement performance metrics, dashboards, and reporting mechanisms to monitor operational performance and drive continuous improvement initiatives.

Business Development and Expansion:

- Lead the strategic expansion of our retail pharmacy footprint, identifying and evaluating potential new locations for store openings and acquisitions.

- Collaborate with cross-functional teams, including real estate, finance, and legal, to execute expansion plans and ensure compliance with regulatory requirements and industry standards.

- Establish and nurture relationships with key stakeholders, including landlords, suppliers, and regulatory authorities, to facilitate business development and growth opportunities.

Team Leadership and Development:

- Build and lead a high-performing operations team, recruiting top talent and providing mentorship, coaching, and support to foster professional growth and development.

- Create a culture of accountability, collaboration, and innovation, empowering team members to take ownership of their roles and contribute to the success of the organization.

- Promote diversity, inclusion, and equity within the team, championing a supportive and inclusive work environment where all voices are valued and respected.