Zeno Health - Manager/Senior Manager - HR Operations

Job Deliverables - Manager/Senior Manager Human Resources Operations

HR Policies and Procedures:

- Develop, implement, and maintain HR policies, procedures, and guidelines that comply with applicable laws and regulations.

- Ensure HR policies are communicated effectively and consistently across the organization.

- Regularly review and update HR policies to align with best practices and changes in legislation.

HR Systems and Processes:

- Oversee and manage HR systems and processes, including but not limited to recruitment, onboarding, employee data management, payroll, benefits administration, performance management, and employee offboarding.

- Continuously evaluate and streamline HR processes to improve efficiency, accuracy, and employee experience.

- Implement and manage HR technology solutions to support HR operations

Team Management and Development:

- Lead and manage a team of HR professionals, providing guidance, coaching, and support to ensure high-quality HR services.

- Set clear expectations, assign responsibilities, and monitor performance to achieve team and individual objectives.

- Foster a positive and inclusive work environment, promoting professional development and growth opportunities for team members.

Compliance and Risk Management:

- Ensure compliance with all relevant labor laws, regulations, and internal policies.

- Conduct regular audits and assessments to identify compliance gaps and mitigate HR-related risks.

- Stay updated on changes in employment legislation and industry trends to proactively address compliance issues.

Employee Relations:

- Serve as a point of escalation for complex employee relations matters, providing guidance and resolving conflicts effectively.

- Collaborate with the HR team and managers to address employee concerns, performance issues, and disciplinary actions.

- Promote a positive work culture and employee engagement through effective communication and initiatives.

HR Data and Analytics:

- Oversee the collection, analysis, and reporting of HR data and metrics to support decision-making and measure HR operational effectiveness.

- Utilize data-driven insights to identify trends, address challenges, and recommend improvements

Skills/Experience/Competencies you need to do the job:

- 12+ years of work experience in HR Operations and Business Partnering

- Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree is a plus.

- Strong knowledge of HR policies, procedures, and best practices.

- Familiarity with HR systems and technology solutions.

- Thorough understanding of employment laws and regulations.

- Excellent leadership and people management skills.

- Strong analytical and problem-solving abilities.

- Exceptional communication and interpersonal skills.

- Ability to work collaboratively with cross-functional teams.

- High level of integrity and confidentiality in handling sensitive HR information.

OKR Methodology at ZenoHealth

ZenoHealth strongly believes in OKR methodology, and as Head of Operations, you will be picking up 3-4 concentrated bets which are high impact, and significantly impact business results.