Zeno Health - Business Operation Excellence Role

- Responsible designing and implementing efficient operational processes and systems to optimize productivity, streamline workflows, and enhance overall operational performance. His primary goal is to improve operational efficiency, reduce costs, and increase customer satisfaction along with reduced process turnaround time

- Process Analysis and Improvement: Analysing existing operational processes and workflows to identify inefficiencies, bottlenecks, and areas for improvement.

- Developing and implementing design and improvement strategies to optimize processes, eliminate waste, and improve productivity

- Operational Strategy Development: Collaborating with senior management and cross-functional teams to develop and implement operational strategies aligned with business goals. This involves identifying opportunities for process automation, resource allocation, and capacity planning

- Project Management: Leading and managing projects related to process improvement, operational efficiency, and system implementation. This includes defining project scope, setting goals, creating project plans, and ensuring timely execution and delivery

- Systems and Technology Implementation: Assessing operational systems and technologies to identify gaps and areas for improvement. Working with technology teams to implement new or enhance existing systems to support efficient operations. The person is responsible for designing new retail system workflows, inventory management system workflows and other retail business requirements

- Performance Monitoring and Metrics: Developing and implementing key performance indicators (KPIs) and performance measurement frameworks to monitor operational performance. Analysing data and generating reports to track progress, identify trends, and recommend further improvements

- Cross-functional Collaboration: Collaborating with various departments such as inventory planning, supply chain, finance, and marketing to ensure seamless integration of operational processes. Facilitating effective communication and alignment between teams to drive operational excellence.

- Training and Change Management: Providing training and guidance to employees on new processes, systems, and tools. Managing change initiatives by effectively communicating changes, addressing concerns, and promoting adoption and buy-in from stakeholders.

- Continuous Improvement: Promoting a culture of continuous improvement within the organization. Encouraging employees to identify opportunities for process enhancement, gather feedback, and implement best practice

- Risk Management: Identifying operational risks and implementing risk mitigation strategies. Ensuring compliance with industry regulations, quality standards, and safety guidelines

The candidate should be preferably an engineering graduate with 5 years of operations design experience along with lean sigma knowledge / Six Sigma preferably a Green belt / Black Belt from a recognised institution