Wipro - Account Delivery Head

- Solid 16+ years of experience in leading profit and loss portfolios in Information Technology & its outsourcing industry.

- Having worked with customers to understand their business and technology problems, formulate and narrate solutions to different levels in the CIO's office, CFO's office and the business divisions.

- Person should have direct experience of managing delivery of reasonably complex and large programs / Account of size 600 - 1000+ FTE- s, customer relationships, Lead Delivery and account strategy and planning along with Client Partners and identify opportunities of growth in the account.

- Develop and strengthen relationships with decision makers and influencers in the customer organization and drive penetration in various functions with in Microsoft.

- Delivery/Customer Satisfaction: Conduct regular delivery reviews to prevent cost and schedule overruns, meet the targets of operational parameters and to enable the delivery teams in ensuring high customer satisfaction.

- Orchestrate internal resources in delivery and sales to give the customer an enhanced experience across touch-points.

- Build a trusted group of reference-able customers who can vouch for Wipro. - Become a trusted IT advisor to the customer and participate in customer's strategic planning.

- Drive resource forecasting and fulfilment for the account from both confirmed opportunities as well as the opportunities in pipeline.

- Offering/Competency Development : Support the solutions teams with customer perspectives and competitive intelligence to develop new vertical and horizontal solutions.

- Showcase Wipro's solutions as a strategic fit for the customer organization through workshops, boot camps and strategy meets.

- Push for higher value/value added services and solutions to the customer in line with Wipro's offerings.

- Capture and create integrated opportunities with end-to-end solution delivery requirements.

- Exemplify Wipro leadership in conferences, meets and seminars, by presenting thought leadership and connecting with key customers.

People : Mentor and nurture the next line of leadership in the Delivery team. Build a top quality account sales team capable of consultative selling.

- Focus on people development, employee movement and career management.

- Build a supportive environment to increase employee satisfaction/motivation and minimize attrition in the delivery teams.

- Depth in understanding of Delivery & Operations, technology and services.

- Understanding and thought leadership in technology, services and business trends, their direct and indirect impacts on the outcomes of the customer and our organization.

- A strong performance track record of managing large programs, different portfolio.

- A strong relationship oriented bent of mind, demonstrated capabilities in building and sustaining customer relationships.

- Strategic thinking and the confidence and ability to plan ahead and stay the course.

- Good operations skills and the ability to get into the details; must have a strong attitude of taking ownership.

- Strong budget, finance and P&l review and management skills.

- Capability to review business cases and commercial proposals.

- Experience of leading diverse and distributed teams.

- Must be able to navigate a large organization, work in a multi-dimensional matrix and have the power of persuasion through content and confidence.

- Highest levels of integrity and professional standards

- Strong executive presence and gravitas.

- Strong educational pedigree and background.

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