Vice President - Operations - D2C Startup

Primary Responsibilities :-

- To lead, motivate, and develop high performing teams within a time-sensitive and demanding environment in order to deliver on meeting the team's KPIs.

- You will build and manage an organization that operates with reliable operating standards.

- You will strengthen culture by example and be accountable for the delivery of results by your teams.

- You will interact and collaborate with leadership, constantly improving our level of service to customers whether through exceeding on agreed service levels, suggesting improvements to support logic, or designing structures to best run our operations.

- You will own the customer experience through our resolution channels. You will be responsible for achieving overall satisfaction of our customers along with compliance.

- Leading and managing 6-9 direct reports and 100+ indirect reportees to offer the best Customer experience.

- Manage the administration and execution of the team's goals, measurement of goal attainment, evolving and driving various sales processes involving alignment between multiple teams

- Strategizing and executing projects aligned with the company vision and setting timelines to reach those goals.

- Drives creation of quality initiatives, process change initiatives, and other Change SixSigma initiatives to enable the Functional Areas to meet and exceed Business Plan.

- Measures performance, provides feedback, and holds Operations Manager accountable for their performance and the performance of their lines of business.

- Takes proactive steps to ensure that best practices are shared across all departments and among the network.

- Works on improving process efficiency and setting up new processes required for operations.

- Setting the vision and direction of the team by managing individual and team performance expectations and goals.

- Monitoring real time service levels and schedule adherence.

- Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results.

Required Skills:-

- 8 -10 years of direct management experience, managing teams of 100+ reportees including leadership roles.

- We are looking for highly engaged people managers and you must be passionate about coaching and mentoring.

- MBA or other relevant advanced degree