Vice President - Fraud Operations - BFS

- 13+ yrs of experience

- Should have knowledge and awareness around:

- US/UK Fraud Operations

- Have an excellent understanding of US/UK Fraud customers and strategic rules.

- Understand US/UK Fraud related activities and inbound/outbound/back-office metrics and delivery.

- Should have exposure to Fraud Contact Centre scheduling and staffing controls in order to meet SLA's

- Should have exposure to negotiating with On-shore stakeholders in order to agree Operations strategy with Senior stakeholders and well as obtain buy in on budgets resourcing etc.

- Proactively engage/agree plans and outputs with leadership in the customer sending business units (covering Transitions, Service Delivery, Performance Improvements, Issues Resolution and Complaints)

- Establish and maintain strong and effective working relationship with key stakeholders across businesses served.

- Strong influencing and negotiation skills also required to agree on targets, challenge unreasonable demands and set expectations in an amicable and collaborative manner

- Apply innovative and forward-thinking solutions to drive continuous improvements in the process and recommend ways to automate, eliminate and innovate to improve customer journeys - Being the think tank, ideating and implementing initiatives that streamline operational processes