Looking for an experienced professional in Business Operations with a demonstrated history of working in the RPO (outsourcing/offshoring industry). Skilled in Key Account Management, Negotiation, Operations Management, Service-Level Agreements (SLA), Business & Process re-engineering People & Change Management.
Key Responsibilities:
- Oversee day-to-day company operation and Define and implement operations strategy, structure, and processes.
- Manage the quarterly and annual budgeting process and P&L responsibilities.
- Plan and execute new RPO strategies to address competitive, complex business issues aimed at reducing costs, increasing efficiency, and improving bottom line results and ensuring ROI to the client
- Effectively communicate with the team to ensure they are in best shape to deliver the best every time and in turn achieving the business plans and goals
- Manage various operational aspects of the RPO division, including operations management, employee relations, performance management, and team management
- Ensure specific short-term plans are aligned with the broader business objectives and comply with the best industry practice
- Build and sustain collaborative relationships with AVPs to enable delivery of challenging business plans
- Take initiative to identify client needs and made recommendations for implementation of innovative RPO strategies to meet business objectives and managed service level agreements with clients
- Spearheaded a team of AVPs to enable delivery of RPO business and operations plan
Additional responsibilities:
- Monitor performance to proactively identify efficiency issues and propose solutions.
- Maintain a working knowledge of all phases of operations.
- Coordinate support to operations throughout the business.
- Interview, hire, train, and mentor the operations management team.
- Provide regular performance updates to the senior leadership team.
VP of Operations Qualifications/Skills:
- Proven track record as a team leader with an understanding of management practices
- Demonstrated project and budget management skills
- Strong business acumen with a broad understanding of fundamental business principles
- Analytical problem-solving skills with impeccable attention to detail
- Ability to set overall strategy and drive process improvement
- Excellent oral and written communication skills
- Strong interpersonal skills with ability to collaborate and build a consensus in a high-pressure environment
- Proficiency in Microsoft Office (Outlook, Excel)
Education and Experience Requirements:
- Bachelor's degree in business, accounting, or a related field
- MBA, MAC or equivalent graduate degree preferred
- 10-12 years supervisory experience in operations or related field
- Multi-team management experience
- Previous P&L responsibility preferred
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