Senior Product Manager - Digital Customer Experience Products

- Product management experience for Customer Experience related products.

- Strategize and drive digital customer experience across mobile, web and call center for consumers.

- Lead product strategy and development of digital customer experience roadmap.

- Develop the product roadmap based on customer insights and behavior

- Collaborate with business teams across the organization such as Customer service, Operations team to understand the requirement and challenges from consumer perspective

- Work with design and engineering teams to guide their investments for research, prototyping, experimentation, and overall design thinking

- Own and deliver the product roadmap.

- Monitor and measure milestones and feed insights back into product development process to improve NPS