Process Excellence Role - Internet/eCommerce

Process Excellence - Internet/ Ecommerce

- Lead the journey of process excellence and strategic business improvement projects, and partner and act as a SME to stakeholders in identifying and prioritizing improvement projects

- Lead improvement initiatives by enlisting and influencing cross-functional teams that deliver tangible business results through the application of Lean and Six Sigma principles, methodologies and tools

- Drive associates' engagement and develop Lean and Six Sigma capabilities through coaching and mentoring

- Understanding customers' needs of the process and driving process improvements (focused on process optimization, cost reduction, customer experience and operational excellence)

- May lead a team and/or direct others

- Calculate financial cost & benefits

- Lead a cross-functional team to work with transformation work stream heads to identify and assess Mid-Tier opportunities across initiatives that will drive efficiencies in application development time to market and productivity

- Energize teams and stakeholders, collect data, conduct diagnostic analysis, identify opportunities that positively impact quality, cost, delivery excellence, and customer satisfaction, and present action plan to management

- Collaborate and engage cross functional members at all levels of the organization and execute initiatives that will drive quantifiable savings