Head - Operations - Restaurant Chain

Head of Operations

Position: Head of Operations

Company: 4S Advisory's Client (Restaurant Chain)

Location: Hyderabad

Job Description:

Overview: 4S Advisory's Client, a leading restaurant chain in Hyderabad, is seeking an experienced Operations Head to oversee the establishment of Standard Operating Procedures (SOPs) and manage all restaurants within the city. The ideal candidate will have a strong background in restaurant operations management, with a focus on implementing efficient processes and ensuring consistent quality across multiple locations. The Head of Operations will be responsible for supervising and coordinating the activities of all restaurant managers, ensuring compliance with company standards and delivering exceptional customer experiences.

Responsibilities:

1. Establishment of SOPs:

- Develop and implement Standard Operating Procedures (SOPs) for various operational aspects, including food preparation, service standards, cleanliness, and customer interactions.

- Collaborate with cross-functional teams to streamline processes and enhance operational efficiency.

- Conduct regular audits to ensure adherence to SOPs and identify areas for improvement.

2. Restaurant Management:

- Oversee the day-to-day operations of all restaurants within the city, including staffing, inventory management, and customer service.

- Monitor key performance indicators (KPIs) such as sales, profitability, and customer satisfaction, and take proactive measures to address any issues.

- Ensure compliance with health and safety regulations and maintain high standards of cleanliness and hygiene in all facilities.

3. Team Supervision and Training:

- Provide guidance and support to restaurant managers and staff, ensuring they have the necessary resources and training to perform their roles effectively.

- Conduct regular meetings and training sessions to communicate company goals, policies, and procedures.

- Foster a culture of accountability, teamwork, and continuous improvement among the operations team.

4. Quality Assurance:

- Uphold the brand's reputation for quality and consistency by monitoring food quality, presentation, and overall guest experience.

- Address any customer complaints or concerns in a timely and professional manner, striving to exceed guest expectations.

5. Financial Management:

- Collaborate with the finance department to develop and manage operational budgets for each restaurant location.

- Monitor expenses and revenue performance to ensure profitability targets are met or exceeded.

- Implement cost-saving measures without compromising quality or customer satisfaction.

6. Communication and Coordination:

- Serve as the primary point of contact for communication between corporate headquarters and restaurant managers.

- Keep senior management informed of operational performance, challenges, and opportunities for improvement.

- Facilitate collaboration and knowledge-sharing among restaurant managers to drive collective success.

Qualifications:

- Bachelor's degree in Hospitality Management, Business Administration, or a related field. Master's degree preferred.

- Minimum of 15 years of progressive experience in restaurant operations management, with a proven track record of success.

- Strong leadership and decision-making skills, with the ability to inspire and motivate teams.

- Excellent communication and interpersonal skills, with the ability to build relationships at all levels of the organization.

- Solid understanding of restaurant financials and business metrics.

- Experience in developing and implementing SOPs and driving process improvements.

- Ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities.

- Flexibility to work evenings, weekends, and holidays as needed.