Head - Expansion - FMCG/Pharma/Healthcare

Head of Expansion

1. Grow annual revenue from - 3 crores to - 150+ crores by end of year three.

a. Lead operations & team at 50 + branded outlets in 40 + cities of India

b. Acquire & retain 1 million customers

2. Achieve EBITDA margin of 30% by the end of year three

a. Make each outlet profitable within 3 months from launch

3. Build top-grade "operations" organization by end of year one

a. Hire 250+ people for EBO operations team by end of year three

b. Ensure consistency in customer experience across 1 million customers

4. Deliver monthly sales forecast reports that are 90% accurate

5. Develop standard operating procedures (SOP), operating manual and upskill training program to achieve clinic service excellence

6. Create customer centric service-focus organization culture