Head - eCommerce Operations - Airline Domain

Head - Ecommerce Operations (Airline Domain)

Ecommerce operations :

- Site and Platform management

- Use domain knowledge and subject matter expertise to maintain transaction flows functioning

- Incident and Problem Management - Problem identification, definition and solutioning

- BPT and UAT (testing)

- Manage UI/UX improvements

- Use GA , IATA DDS, Accelya Revera( data analytics tools)

- Fare Audit Queries

Airline Domain experience :

- Minimum 15+ years in commercial functions of airline at supervisory, junior and middle management levels.

- Airline product knowledge, fleet, network, schedule, fares etc.

- Advance International Fares, ticketing and reservations

- Codeshares/SPAs/Interlining

- Air Ancillary : baggage, meals, seat feature and functions

- Inventory, Pricing and Reservations

- Servicing flow: Reissuance and Refund