Customer Success Account Manager - IT

- SMB Segment exposure and proven ability to manage a large customer set

- 2+ Years' experience in Customer Success, with experience in selling SAAS solutions preferred

- Excellent communication Skills, both oral and written

- Flair for Technology and ability to lead a customer conversation with value-selling rather than product features pitch.

- International Sales Experience with exposure to NA /APAC markets preferably.

- Working hours will coincide with the US Time Zones

- Bachelor's Degree or Equivalent

Role :

- Develop understanding of the line of products and lead with value-led conversations with customers for these solutions.

- Create a value-based relationship with new & existing North American Adobe SMB customers.

- Drive Up-sell & Cross-sell by prioritizing accounts with highest propensity to buy by clearly defining ideal customer profile and contact them via phones & emails.

- Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.

- Engage as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions.