Business Operations Head - D2C Startup

Business Operations Head || D2C Start up || Mumbai

- Hiring a Business Operations ( Central Ops) Head for a leading D2C Startup based in Mumbai . Its multi VC funded profitable startup.. Location Santacruz, Mumbai. Looking only for people who have been in to an Entrepreneurial Journey or someone led the Central Business Operation in their past

Following are the roles & responsibilities but not limited to this:

- To lead, motivate, and develop high performing teams within a time-sensitive and demanding environment in order to deliver on meeting the team's KPIs.

- You will build and manage an organization that operates with reliable operating standards.You will strengthen culture by example and be accountable for the delivery of results by your teams.

- You will interact and collaborate with Solar Square''s leadership, constantly improving our level of service to customers whether through exceeding on agreed service levels, suggesting improvements to support logic, or designing structures to best run our operations.

- You will own the customer experience through our resolution channels. You will be responsible for achieving overall satisfaction of our customers along with compliance.

- Leading and managing 6-9 direct reports and 100+ indirect reportees to offer the best Customer experience.

- Manage the administration and execution of the team's goals, measurement of goal attainment, evolving and driving various sales processes involving alignment between multiple teams

- Strategizing and executing projects aligned with the company vision and setting timelines to reach those goals

Key Skills:-

- 8 -14 years of direct management experience, managing teams of 100+ reportees including leadership roles.

- We are looking for highly engaged people managers and you must be passionate about coaching and mentoring.

- MBA or other relevant advanced degree