Advisor - Customer Service - FMCG - Contractual

Customer Service Advisor (6-month contract)

Order Management and Customer Service support for India business

1. Order Management & Logistics

- Timely and efficient processing of customer orders (wholesalers, retailers, e-tailers etc.) on due quotes and variances

- Communicate and correct any error that may occur due to inconsistencies between customer's and systems

- Manage value-added services

- Execute customer specific Order Management and Customer Service tasks (reporting, reconciliation, etc.)

- Liaise with 3PL and warehouse suppliers.

- Timely update & validate correct material master in the system. (HSN & GST % Pricing validation)

- Close coordination with DHL and customer for timely delivery Continuous Improvements

- Analyze internal processes and customer's needs to improve order management processes

2. Reporting

- Report customers fill rates, suggest improvements where possible

- Other ad-hoc requests to support India team and office