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ISB Executive Education | Operational Execellence for Leaders

Transform people, processes, and technology

Course Snapshot

  • FeeINR 95,000/- + Taxes
  • Work Experience10 - 30 Years
  • Delivery MethodClassroom

Course Detail

Programme Overview:

In today's competitive landscape, operational resilience and agility are paramount for an organisation's sustained success. The Operational Excellence for Leaders programme instils a mindset focused on continuous improvement, fine-tuning strategies, personnel, processes, and technology to surpass customer expectations and foster sustainable growth.

Key Benefits

Leaders will master the integration of a culture of operational excellence, optimising processes and systems to heighten efficiency and effectiveness. They will apply these principles to innovate, manage change effectively, and ensure their organisations remain agile amidst fluctuating market conditions.

Desired Candidate Profile

Is This Programme For You?

This programme is best suited for mid to senior management professionals who are responsible for driving operational capabilities from manufacturing and service-driven organisations. People Managers and aspiring leaders who would like to advance in their careers to grow in the organisational hierarchy and take-up senior, responsible positions will also benefit from the programme.

Course Modules


The programme includes modules in the form of building blocks of operational excellence spread across two days and emphasises on organisational considerations in operational excellence implementation that provide an activity-based classroom learning.

DAY-1 | June 8, 2024

  • Module 1: Strategy Deployment:The session examines the core principles of operational excellence and its fundamental pillars. Gain a clear understanding of what operational excellence entails and how it can be strategically deployed to enhance organisational performance and efficiency.
  • Module 2: Process Excellence 1: In this session, delve into process-oriented thinking, thorough process analysis, effective utilisation of Lean practices, and the art of precise process design. Acquire practical knowledge and strategies for optimising operational workflows within your organisation.
  • Module 3: Process Excellence 2: The session focuses on understanding and mastering critical process behaviour and control aspects. Gain insights into monitoring and managing processes to ensure consistency and reliability. Explore the concept of process capability, learning how to assess and improve the performance of your organisation's critical operations.

DAY-2 | June 9, 2024

  • Module 1: Technology Excellence 1: The session dissects the reasons behind digital initiatives' failures. Delve into the cost implications of digital transformation and examine what capabilities are essential for success in the digital realm. Navigate the challenges and harness the potential of technology to drive excellence in your organisation.
  • Module 2: Technology Excellence 2: The session delves into crafting a robust technology strategy that aligns with your organisation's goals. Discover the critical success factors that underpin technological advancements, ensuring your digital initiatives thrive in today's dynamic landscape.
  • Module 3: People Excellence:The session explores high-performance teams' dynamics, principles, and practices that foster exceptional collaboration and productivity. Additionally, it delves into the intricacies of change management, equipping you with the strategies and skills necessary to navigate and lead through organisational transitions effectively.