Role : Technical Account Manager Location : Mumbai Experience : 7-13 Years Note : Graduation/Post-Graduation (full time) from Tier 1 Institute/Business School is a must. What you'll do: - Would provide support delivery management of premier issues and services designed to improve customer operational health in assigned accounts. - Advisor to CSM (Customer Success Manager). - Having ERP and Procurement domain knowledge/experience. - Involving in Incident and Problem life cycle management. - Maintain support delivery plans that sales can use in future for renewals. - Manage the delivery and follow ups of proactive support designed to reduce costs and reactive support cases. - Manage projects for a particular solution from Zycus. - Track and deliver multiple projects at a time. Evaluate (time / cost / quality) and approve &amp; execute change requests. - Define processes for delivering solution effectively with high quality, productivity and early / on-time delivery. - Get high customer satisfaction on all projects (min 8 on a scale of 10). - Define and track programs to move towards Perfect 10 (10 on a scale of 10 in customer satisfaction) and to establish new capability. - Create ROI and Value proposition to customer for continued renewal of contracts and business growth. - Work with Customer Success team in drafting Contracts / amendments for renewals. - Has an extensive experience in handling global customer majorly US, EMEA, APAC &amp; ANZ. - Create / enable creation of project planning document and sign-off in the Operational phase. - Create environment for knowledge sharing within team to boost technical / project management knowledge. - Making customers reference-able for Prospects Customer reference. - Good to have project Implementation knowledge. Note: Should be open to work in any one of customer aligned time zones ANZ (6AM - 3PM), EMEA (11AM -8PM or 1PM -10PM), APAC (8AM-5PM) Requirements : - Operation Management &amp; Account Management. - Expertise ITIL or Six-Sigma or similar certification. - Excellent in Written &amp; Oral skills. - Should be proficient in client interactions.

Mumbai

Zycus - Technical Account Manager - IIT/IIM/NIT 

Zycus - Technical Account Manager - IIT/IIM/NIT  ,Job Description for Zycus - Technical Account Manager - IIT/IIM/NIT  in Zycus in  Mumbai for (7-13) years of experience. Apply Now!

Job Description for Zycus - Technical Account Manager - IIT/IIM/NIT  in Zycus in  Mumbai for (7-13) years of experience. Apply Now!